Tippmann customer service

[supercub]

A few weeks ago I ordered a center presser foot for my old Boss stitcher.  It showed up fairly quickly and I installed it on my machine. Unfortunately, the needle would bind against the back of the presser foot on the upstroke resulting in a short stitch and no way to adjust stitch length.  I called Tippmann and explained the problem to them.  Turns out my machine was one of their very early first year models and the current versions of the Boss have some subtle (but significant differences).  They told me they would try to come up with a presser foot that would work for me.  About a week later a 'modified' foot arrives.  It worked a little better, but it was still not quite right.  Another call to the factory and a more detailed explanation resulted in a third modification.  This time, it was PERFECT!

Too many times, I've dealt with other companies who wouldn't bother supporting their older models and would just say, "sorry we don't carry those parts anymore - you need to buy a new upgraded machine".  Even though it took a little time and effort, I'm happy with the response from Al and the other folks at Tippmann who made the extra effort to do the right thing. Even though I have other, higher end machines, the old Boss still works well when called upon. I expect it to keep working for a long time, and know that I can continue to get good service from the folks at Tippmann.

 

[Dwight]

I'll second what supercub said, . . . never had any problems at all with them folks.

I have to drive a couple hours to take my machine up there if I have a problem, . . . but they'll clean off a work bench, . . . go at it, . . . I'm always happy when I leave.

May God bless,

Dwight

[TarheelRon]

These folks have certainly raised the bar to highest level of customer service. I bought a Tippmann Boss from Tandy Leather in Knoxville, Tennessee and after a few sessions with it, I had problems with the thread jamming up in the shuttle and the underside of the test pieces. After hours of frustration I called Tippmann and after just a short wait, the technician and I jumped on it. After telling him what was was going on, he said do this, take that off, do this and it will help you get it back on easier, adjust this. Before too long the problems was solved. There was never and indication in his voice that I was a dummy, and we carried on a cordial, un-rushed, informative, and even humorous at times conversation. He noticed a sound the Boss was making over the phone and says that doesn't sound quite right. let's do this. These folks are truly inspirational!!!

[tnhomestead]

I got one of the older machines from a friend, the machine was full of corn -- not sure what was storing it in there! Cleaned it, played with it and then had to do the dreaded call to customer disservice. And found instead, customer service! They are really helpful folks there.