Hide House issues

[ntex2000]

It's doubtful that Hide House will ever get my business. Delaying a refund after receiving a return is unforgivable.

A word of advice to everyone who uses debit cards to make online purchases....DON'T! As a former bank compliance officer...former being up until the week before Christmas 2008 when 200 of us were laid off...I can advise you that federal consumer protection laws and regulations provide far superior protection for electronic payments made by credit cards than they do for debit cards. Afterall, regardless of how your complete a debit card transaction, it is in effect the equivalent of cash. If you had used a credit card for the Hide House purchase, the day following the day that they failed to post your promised refund would have been the day I would have contacted the credit card issuer to dispute the transaction. The funds would have been credited back to my account and the merchant would have been issued a chargeback. No hassels having to listen to empty promises or stress waiting for your checking account balance to be back to where it should be.

However, if you are one of those people, like me, who doesn't like adding to their credit card balance, then you can always log on to your credit card web site and make a concurrent payment to your credit card account that equals your online purchase amount, or you can always log on to online banking to sending an immediate payment to your credit card equal to the purchase price. I do this all the time, and am able to max out my gm points each year while keeping your credit card constantly paid in full.

[bruce johnson]

Sorry about the bad experience. I have had it happen from suppliers too. It looks like a tough business to be in, and deal with sources from all over the world and customers on the other. I am glad these independents are giving us a choice "B".

Just to add a bit to my Hide House experience. Last week I took the morning and drove over and visited them in Napa. I had been a casual customer before. Roger had been my rep, and I had always got good service for my orders. I had recently ordered 3 sides, and it was some of the biggest cleanest sides I had got in a while. One reason for the visit was to see if they all were that good, or my order got "cherry picked". They mostly all were that good.

The warehouse is pretty big and well laid out. Neatly organized and looked like a fair amount of labor pulling and filling orders. I had a few pieces I needed and Roger pulled them, then turned me loose to wander the aisles. He came back every so often, and the other workers would ask if we wanted anything pulled to look at. Just a very enjoyable experience, and I came away with more appreciation for what they have available. It also gave me a face to face experience.

While not everyone has the luxury of living a couple hours drive from someplace like this, I'd recommend a visit to any suppliers you can. I also made a trip down to Buellton and visited Siegels a while back, another enjoyable trip and similar setup. Both of these are located in different "wine country" areas and could be destination get-aways too.

ntex,

Thanks for the heads up on the debit card deal. Something I hadn't considered before, and I appreciate it.

[BevJones]

has any one ever used saddle grade shearing from hide house

I ordered a sample from HH and it seems nice. I can tell you that I have gotten real nice saddle barks from Lazy M. Their number is 970-674-8899

[Tkleather1]

Man I know that anny bussiness can screw up but jeez lets beat the dead horse just a little longer. Come on LET IT GO, I order all of my chap hides from them. granted I am a small fish to them but I still get the best service and fantastic hides. I have oredered everywhere from one to 10 hides at a time and always get the same great service. So to all of you that listen to the last word.

I GIVE THE HIDE HOUSE THE BEST POSSIBLE REVIEW