Same experience here. I have ordered from them several times in the past and it was typically quickly shipped, although they usually were out of one or more items. My last order was placed in the first week of Dec. First they lost my email, so I faxed it, then hadn't heard a word so I called a few days ago and was told many items were out/backordered and someone would call back to confirm details. Still haven't heard a word. It is disappointing to me, as a quick call or note would help let me know they care about the order.
Hidecrafters has typically been out of some items when I order there as well. Maybe its just me, but it seems like this issue has gotten worse in the last couple of years.