Hello,
I too wish I had seen this thread before I ordered from ZW. Put in an order 1st week of December, got the standard acknowledgment email,...and then nothing. 28th of December ordered more stuff and asked that they ship what they had on hand and backorder the remainder. Same thing. Order acknowledged via email and then silence. Nothing I ordered was exotic, just some basic tools and contact cement. Eight (8) weeks after the original order was placed I had to cancel when my SO lost her employment and money I had allocated was redirected. Didn't lose any $$,... just time. Did not receive a single thing I ordered, or any explanation for the incredible delay.
We are lucky to be able to come to this forum when frustrated in order to find out that we are not alone with same (frustrations). Should it really need to come to that however? Seems to me that if you are going to have a web presence (and Zack White has a really nice design) the least they could do is be prepared for their customer’s performance expectations to be informed by the medium of commerce, i.e. the web. If you represent yourselves as ready to do business online then fill orders and if necessary communicate ship date and delay information online at speed, or shut down your site and return to selling via a snail mail catalog and shipping in a snail mail time frame. Anything else is disingenuous, and perhaps just a bit cruel. db