Hello everyone, my name is Steve and i formerly worked for Artisan. Many of you know me through trade shows, leatherworker.net, word of mouth, or talking to me on the phone. I have always done my best to to help the customer. I have set the industry standards for customer service & tech support. I am well respected in the industry because of this. I have always been honest with you because i respect you and admire your skills. I have been reading some of your posts regarding the price decrease of the Toro Machines. I cannot stay silent anymore regarding this issue. The truth of the matter is credibility and ethics. I know for a fact, (i heard it from a very reliable source)that the real reason that Artisan dropped their price so drastically was for one reason, and one reason only. That reason was to hurt me and my new company, the Leather Machine Co., Inc., where i was introducing my COBRA line of Leather Machinery at the Wickenburg Leather show. Artisan felt that if they lowered their prices so low, that i would not be able to compete, and essentially putting me out of business. This underhanded tactic did not work. People came to my booth and wished me well on many occasions. I also made my share of sales, even though the deck was stacked against me. I welcome competition and i even said why don't we sell the machines at a fair price for both of us, but this fell on deaf ears. Price, as you well know, is not always the contributing factor when purchasing machinery. My features on my new line of COBRA leather stitchers are far better than Artisan's, including presser feet that were approved by very respected saddle makers and holster makers. There are other features that the COBRA machines have(that come standard on the machine)that make this the absolute best buy available. Quality is standard when you deal with me, and service is more important than the sale itself. If you have a problem in 6 months from now, and i am not able to help you, believe me, you will not tell your friend about me, but if i am able to give you the best service and support available, and you are satisfied with me, then you will tell your friend to call me. Many of the people that i sold machines to, recommended another person to call and ask for me. I am deeply grateful to you for doing so. If you would like to talk to me about anything that i have written about, then please call me at 1-866-962-9880 or cell 1-909-800-1429. And if you are not able to get the service that you deserve, you can always call me, i don't care where you bought your machine. Thank you for taking the time to read my post, your friend always, Steve
