Artisan Support

[moriver]

I had a few questions about sewing in tight corners, different types of needle plates, etc. After reviewing everything on the forum I decided to just call Artisan and hoped to get 2-3 minutes of someones time.

Was I surprised, I talked with Steve, I cannot imagine anyone being more helpfull. He had all the answers I needed, he was courteous, and he took all the time needed to help me out.

I love the machine, ( had it for a year), and I thank the support is phenominal.

Thanks Steve

[Dink]

I second your opinion steveand Dave have been very helpful to me as well

I had a few questions about sewing in tight corners, different types of needle plates, etc. After reviewing everything on the forum I decided to just call Artisan and hoped to get 2-3 minutes of someones time.

Was I surprised, I talked with Steve, I cannot imagine anyone being more helpfull. He had all the answers I needed, he was courteous, and he took all the time needed to help me out.

I love the machine, ( had it for a year), and I thank the support is phenominal.

Thanks Steve

[esantoro]

I second your opinion steveand Dave have been very helpful to me as well

Steve and Dave have both been tremendous in helping me with certain issues.

Ed

[Geoffc]

Same here, Steve helped me greatly with the 797 I just got, and said when I was ready to do the mod for heavier leather to just call him and he'd walk me through it...Wouldn't it be great if all companies had that kind of customer support..

[K-Man]

Steve at Artisan has provided some of the best customer service support I've experienced anywhere. I have three of their machines and would not hesitate to buy another. There are very few companies that I've done business with who have matched their level of service and support.

[Randyc]

I was introduced to Artisan machines a couple of years ago at the Boot and Saddle Makers Roundup in Wichita Falls Tx. I met Dave and Steve at the show. Being a trade show, you expect the venders to be friendly and helpful. After all, their trying to sell their products. Whats sets Artisan apart from other companies is their friendly, helpful support after the sale. These guys and their equiptment are top notch.

Randy

[bcurrier]

Agreed in all respects. Until I purchased my 4000, my preference was to go either to a local distributor or to certain national distributors, like Dunlap-Sunbrand. I went to Artisan because really heavy-duty machines are a niche market for most distributors at best (i.e., a lot of them don't really know much about these machines or their application quirks), and buying remotely made support really important. It doesn't matter who answers the phone at Artisan - they're all geared toward support, before and after the sale.

Bill

[Regis]

I appreciate their support so much that I buy all my supplies from them. That and reccomending to folks is all I can do until I need to add another machine.

Thanks to K-Man, Bruce Gibson, and others here that steered me to Artisan in the first place.

Regis

[mliebs8]

The money I spent on my 3000 was a drop in the bucket compared to the money I've saved from the outstanding customer support I've received from Steve and Dave. I've never seen a company be so helpful with their products. I've called with problems from the product itself and problems from user error (which is 99% of them) and they have been helpful, friendly, and very supportive. With all BS aside, I've never bought a product (ever) and had such a great experience. If I'm ever fortunate enough to have a decent size production shop Artisan will be the only machine I'd consider.

[johnterhune]

Just to add my 2 cents, I just bought the Toro 3000 at Wickenburg. The machine is great and best part was meeting Steve and Jerry. Both are teriffic guys and helpful in every way. Steve walked me through how to sew and how the machine operates. I know if I have any problems these guys and anyone else at Artisan will be there help me. Thanks for the machine and more so for the support. John