Just Received My First Bundle Of Of Leather From Springfield

[renegadelizard]

Ive never had a problem with springfield that wasnt quickly remedied. They are always curteous and shipping is prompt. Ive had two issues with them total..one was a stitch groover that was drilled offcenter (not springfield's mistake) and once when i got a single shoulder that was a little too rough. Springfield sent me a new stitch groover and shoulder, no questions asked...anytime i start a a new adventure, they are always happy to answer any questions i have, send me sample materials, and even take care of some things like skiving down belt strips for me...This company is such a breath of fresh air, and i strive to model my own customer service after theirs...

[15mules]

I am no leather expert by any means, but I have always been able to pick out good leather at Springfield Leather for my use. I have bought from tandy, but I thought the customer service was not as good and the selection seemed to me, to not be as good. Since I have been using SL I will admit I have stopped looking other places for the most part. They are 3 hours drive from me and I usually by enough supplies for several months when I go. I have even gone there and purchased supplies and leather and the following week received a card in the mail, just thanking me for my buisiness. I have no problem paying extra for good service, but I do not think from the comparing I have done their prices are any higher. I know like any retail store a person can pick and choose and find an item cheaper here or there, but overall I have no reason the buy anywhere else. I can also say if any of you have a problem or question, they have always been more than happy to spend time on the phone or in the store, explaining something to me. I have dealt with them for several years and it is nice to be able to call and tell them I want a special order item and know they will get it in on my word only with out the hassle of a deposit or full payment like some places I deal with.

I would highly recommend them, once you have established a good cutomer relationship with them I think you will have a hard time finding someone better to work with.

[Mike516]

Yea, the thing about SL is their customer service. I've only dealt with them once, but the woman I spoke to was so nice I'm sure I'll be back.

In this day and age where good customer service is pretty scarce, not to mention based in this country, it's nice to speak to someone for a change that seems genuinely nice and speaks a language I can understand.

[KY PI]

I'm pretty much a novice and have only been a lurker on this site but I feel that I need to tell about my recent experience with Springfield Leather. I have been reading on this site and learning, practicing with scraps given to me by a local saddlemaker and small lots that I have bought but I finally decided to place a fairly large order of leather and new tools to replace my older ones. I had 3 lists of items that I wanted to order........one from Springfield, one from Tandy and one from Weaver. I called Springfield first and the customer service rep that I talked with was so nice and so helpful that I ended up placing the entire order from them. She spent a long time educating me one several items and was not really trying to sell to me as much as she was trying to help me. I ordered 3 separate hides and I am very pleased with all of them! All were very clean and firm and I'm judging that they were all 95%+ usable. I have seen many hides at my friend the saddlemaker's shop and these were better than I'm used to seeing at his place. I guess the bottom line is Springfield Leather has gained a loyal customer as long as their products and customer service remains as good as they have shown me! BTW, Thanks to everyone for so helpful to new guys on this forum........like me!!!!

[Doc Reaper]

I have purchased from Zach Whites' Leather and Tandy, for the last few months Tandy has become really bad here in Charlotte, NC. Skitring is substandard and a lot of hides seem to be less than what is listed (8/9) is about the same as a (5/6). I had to get hold of their middle management to get word that their leather is substandard, he helped but not sure that the store will house better stock in the future! Zach had a good hide but it was pricey but loads better than Tandy. I am afraid to order leather items I can't see for fear of getting the stores refuse. I have talked to WC but not ordered yet, SL is now on my list to contact!

[BevJones]

I have bought their best Hermann Oak sides and shoulders, I always ask for very clean, and that has been what I have received. I am very happy with Springfield leather.