Is Leather Burnishers Still In Business?

[LeatherWerks]

Okay, got my burnishers today. Top quality product, no complaints.

Steve

[mircea]

I happen to have trouble contacting Ed Stiles too. Had a custom order paid exactly 1 month ago, had a reply from him on 22nd.

Hope everything is ok.

I know that they are hard working folks, read a lot of recommendations, that is why I chose them.

Only that it would be nice to know how long it takes - excuding shipping of course.

I know I've been insistent with a couple of mails after we last spoke, and if Ed sees this post, I am apologizing for spamming.

[Elliot]

What is the address for Pro Edge?

Thank you

[DaveC]

When I paid for burnishers, etc., on May 19, I was told there was a four week backlog. I followed up on July 24 and was told my order would ship "next week". It's now September 1 and the email I sent over a week ago remains unanswered. Things are not looking promising.

The quality of the product doesn't matter if you can't get delivery or communication.

After reading all the high praise and initially getting great communication, I'm very disappointed.

Edited September 1, 2015 by DaveC

[25b]

...that is precisely why I ordered mine from pro edge burnishers. There really isn't any excuse for being put off like that with no communication from them.

http://www.proedgeburnishers.com/

I am just a happy customer of pro edge burnishers.

[DaveC]

I received an apologetic email from Ed Stiles yesterday along with a picture of the items I ordered sitting beside and USPS box complete with tracking number. It's in the mail today.

Everyone drops the ball once in a while and Ed has generously made this situation right.

[DaveC]

Just as promised, the burnishers and maul arrived in the mail yesterday. They are beautiful and I'm looking forward to putting them to good use.

[kjcreamer]

This delay and lack of communication seems to not be an isolated incident. I ordered and paid through PayPal on Aug 16 for a general purpose drill press burnisher and a bear spike. It does say on the website that there's a 2 week wait, but when I hadn't heard anything after 5 weeks, this past Monday I emailed inquiring about my order's status. It's Friday and I haven't heard back. I went into it knowing I'd have to wait 2 weeks and I was even okay with 3 weeks, but over 5 weeks with no communication is really frustrating and certainly isn't best business practice.

[kjcreamer]

So I finally got a response from Ed via email with a picture of the burnishers and a tracking number. I will post again when items arrive.

[Stitching Pony]

Hi All, I live in Australia and I too have ordered and paid for a full set of Dremel burnishers through Ed Stiles on 8th September.

After payment I waited patiently for the 2 weeks to pass that I was told it would take for my order to be despatched, I have since emailed him quite a few times. Finally got word from him that they would be sent on the 24th September and that he would send tracking details. After a couple more emails I finally got the tracking number for a parcel sent on 30th September, but it wasn't mine, it was for a parcel which was picked up on Monday in Lyn Haven Florida. I have already sent two emails to Ed asking for my tracking number and haven't heard anything yet.

I am willing to be patient if I have to as long as I get what I paid for. i am starting to worry that I might have been ripped off. I live in hope that I'm wrong and that it is really on the way to me, but I have no way of knowing without a correct tracking number. I will keep emailing him everyday and hope that he replies with the tracking number.

I really hope that I get an email from him in the morning with my tracking details, I am really looking forward to getting my burnishers as I am really keen to get started burnishing.

I will watch this post with interest, I really hope you get your burnishers kjcreamer as hopefully that will mean that mine are on the way to me.