Members RustyD Posted July 27, 2015 Members Report Posted July 27, 2015 Hello...if you're refering to me (kevin hopkins) you might want to give us a chance to take care of you regarding your leather issue, before you simply assume that we're trying to "get you"... actually I'm quite happy to take care of you the best that I can. but I can't do it if I'm only made aware thru a vulgar accusatory email with no reply ability. Quote
Members RustyD Posted July 27, 2015 Members Report Posted July 27, 2015 From: no one [mailto:noone@nowhere.com.com] Sent: Monday, July 27, 2015 10:32 AM To: feedback@springfieldleather.com Subject: Inquiry From springfieldleather.com Full Name : no one Company Name : E-mail Address : noone@nowhere.com Query : This right here is why no one likes to buy from you xxxxxxxx anymore... http://leatherworker.net/forum/index.php?showtopic=64963 ...and it's why I make DAMN SURE everyone knows what kind of shady "business" you people are running there... Quote
Members MonicaJacobson Posted July 27, 2015 Members Report Posted July 27, 2015 Hmm... I doubt the OP sent that. Sounds more like 25B to me. If I've ever had any trouble with Springfield, they've done their best to correct it generously. If I am specific, I have always been satisfied. Quote http://monicajacobson.com/ https://www.etsy.com/shop/TrimGoTrix?ref=si_shop
BobHall Posted July 27, 2015 Author Report Posted July 27, 2015 Hello...if you're refering to me (kevin hopkins) you might want to give us a chance to take care of you regarding your leather issue, before you simply assume that we're trying to "get you"... actually I'm quite happy to take care of you the best that I can. but I can't do it if I'm only made aware thru a vulgar accusatory email with no reply ability. Whoa.....hang on there, Kevin. If you have received any email about this issue implying that it is about you or SL it didn't come from me. The email I sent the company in question was a professional query, and certainly contained no vulgarity...that's not my style. I intentionally left out the name of the vendor in this thread, and have told no one in PM or otherwise; the rant was more about my frustration in general than trying to point an accusatory finger. I will say this...IT WAS NOT the company you work with. As a matter of fact, I placed and order with Springfield Leather last week for pigskin lining and the staff went out of their way to help. I even mentioned my frustration with an order from the other vendor and the staff assured me that if I had ANY problems with a product from you it would be taken care of promptly. I still have faith that most people try to do the right thing. There are a few out there who get under my skin sometimes though. If you have received something from someone else implying you did something wrong as a result of this thread I apologize. Quote
Members 25b Posted July 27, 2015 Members Report Posted July 27, 2015 (edited) Hmm... I doubt the OP sent that. Sounds more like 25B to me. If I've ever had any trouble with Springfield, they've done their best to correct it generously. If I am specific, I have always been satisfied. I did not send that email, FYI... In any case, Bob, I do hope you're made whole with the leather problems. You didn't state who did this to you, but I would like to know because I don't want to have the same trouble you've had with this order. I generally only buy leather from a couple of (literally two) retailers due to issues like this though. But there's no sense in others having to deal with headaches like this when they can be avoided. Edited July 27, 2015 by 25b Quote
Members MonicaJacobson Posted July 27, 2015 Members Report Posted July 27, 2015 (edited) My bad, 25B. *I'm editing this because I think it needs a tiny bit more contrition than "my bad" - Really, sorry, 25B - I was totally out of line. I will mop a floor in contrition. Or something. Edited July 27, 2015 by MonicaJacobson Quote http://monicajacobson.com/ https://www.etsy.com/shop/TrimGoTrix?ref=si_shop
Contributing Member JLSleather Posted July 27, 2015 Contributing Member Report Posted July 27, 2015 Man, it got HARSH around here! Email was harsh. Even worse to send one like that and leave it anonymous. I actually wouldn't send something like that, and if I ever sent something even remotely along those lines, I'd sign it But then, I wouldn't 'wonder out loud' about who sent it, either, unless I KNEW ... Wait, back up. I didn't see any names mentioned. In fact, the original stated he was NOT saying. So, ... ??? Quote "Observation is 9/10 of the law." IF what you do is something that ANYBODY can do, then don't be surprised when ANYBODY does.
Members 25b Posted July 27, 2015 Members Report Posted July 27, 2015 My bad, 25B. Thank you, Ma'am. Quote
Members RustyD Posted July 27, 2015 Members Report Posted July 27, 2015 It did get harsh!! At any rate who ever did send it made it look as though it came from Bob and added the link to their email. So... I would like to appologize as well i guess noone@nowhere.com got me pretty good.... but fortunatly Bob is one heck of a stand up guy and gave us a call to clear the air if you will. Rusty Quote
Members smirak Posted July 27, 2015 Members Report Posted July 27, 2015 It didn't come from me either. I did have (what I thought to be) a pc of HO that I considered bad quality. I didn't contact SLC because it wasn't to be used for anything other than mock-up/practice pcs. However, it did make me think twice about buying leather from them again. That said, I am not a one and done kind of guy. For Rusty/Kevin to come on here and clear the air means that they do take customer service seriously. Quote
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