Having my doubts about Springfield Leather

[CaptQuirk]

Springfield has a much better selection than Tandy, but out of at least a dozen orders, Tandy has never made a mistake, Out of 6-8 orders with Weaver, maybe 3 were correct. Shipping cost is not even a factor at this point.

[CaptQuirk]

After 5 days, they finally released my money. I'm still not sure why it is just me that has such a hard time getting a correct order from Springfield. It isn't really that complicated.

[JerseyFirefighter]

On 12/31/2016 at 6:12 AM, Bolt Vanderhuge said:

I just ordered from them two weeks ago. Order came correct. Shipping wasn't flat rate any more but was not too bad. Went back last week to order a gallon of dye and a gallon of finish and they wanted $42 in shipping. I found the same two gallons from a seller on eBay for $35 less shipped. I will continue to get my HO leather from them but I will price shop everything else. Even with their shipping though, I can get stuff cheaper thru them than the Tandy's down the way. 

I went through this with them in regards to the gallon of dye. It's a haz mat fee for shipping a gallon. Oddly enough you can buy 4 quarts which equals a gallon and be saved that ridiculous hazmat fee. 

I didnt mind them dropping the free shipping. It was nice while it lasted. It seems as though they had gotten worse along the time everything they changed the way they process their order and everything is labeled from Rusty. Not saying he is the issue, but out of the dozen or so orders I have made since then, they have listed something as being backordered on the packing slip, and I received it in that very same order. I then get an email from Monique with a bill for the backordered item. It has happened on almost a half dozen times since July. 

 

They also need to shop for a new web designer.

[CaptQuirk]

I agree with a lot that you said. One of the items I ordered this last time (and apparently the reason I was double billed), was an economy oblong punch. They were ordering it from Tandy. If I had known that, I could have just gone to Tandy directly. A while back, I ordered an overstitcher. I wasn't billed at that time for it, because it was backordered. They didn't mention this when I placed the order on the phone. A week later, they got it in and shipped it, then tried to just take the money off my card. Of course, we were tapped when they did that. So then I get several calls from them wanting to get paid, which went straight to voicemail. As soon as I got the messages, I called back and arranged to pay.

I order several items, including a stitching chisel and antique brass rivets. They sent a lacing chisel, no rivets. I call, and they tell me to keep the lacing chisel, they'll just send the right item. I never did get those rivets. I like to talk to the sales people on the phone, to make sure things go right. That doesn't seem to work here. It goes from the any sales person available, to a nameless picker, to the packer. So many hands, so many chances to screw up my order. When I was selling auto parts nation wide, I talked to the customer, I picked and double checked the order, packed it, and shipped it. I knew every single customer because I talked to them with every order they made. Just gotta love progress!

[RoamingGnome]

I can't even get what I order at McDonalds. Whether they take my order face to face or at the drive-thru. And everywhere I go, with the exception of one or two local businesses, the typical response from an employee is barely more than a grunt.

The younger generation has no people skills largely in part because of texting, Facebook, Twitter, and all the other crap that prevents them from having to actually interact and communicate with another human.

I'm afraid customer service as many of us remember it is a thing of the past. It's all about volume, e-commerce, and less overhead for bigger profit.

I'll get off my soapbox now.