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A customer got back to us after one year of daily use. Loves it the way it looks a functions. That’s always nice to hear. I don’t know about anyone else but I wonder about that.

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One of my favorite things is getting pictures from customers of items I’ve made for them.  I encourage them to email or text me pictures, or upload them to my Facebook page.  It’s a really cool thing to see over time.  

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I deliberately solicit feedback at one year and two years out.  Good to collect that kind of data.  Also good to be proactive should there be any problems.

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