I forgot all about this thread but funny thing is I just got another piece from Springfield leather and had the same issues. It had a lot of wrinkles and it was DRY, I mean really dry!!! I do have to agree that their customer service is fantastic, but that is the last piece of leather I order from them. It was nice being able to buy smaller amounts, but it is so hit or miss getting a good piece that I will just buy W & C exclusively.