OMTech has raised their prices twice since I purchased my machine. You can get these exact machines on Alibaba or AliExpress and save about $1000 to $1200 dollars. The thing is, you're taking a much larger risk in that situation. OMTech is basically just buying these in mass from China, fixing what comes damaged, and selling them.
OMTech does NOT have good support. That's a known factor. That Facebook group is fantastic though - it was started by three guys who got into OMTech machines like a year and a half ago just before OMTech hit their big popularity boom and began jacking prices up every six months.
An OMTech comes with a lot of work -, you will need to upgrade the Air Assist immediately imho, and install a ventilation system. I cut a six inch hole in my house and use an S8 for ventilation, basically eliminates the bad leather smell.
Anyway, all this info and more is in the Facebook group. I hope OMTech responds to your email, but they are notorious for failing to do so.
I love my OMTech machine, but it's not plug and play. I've had to replace a couple limit switches, re-level bed, my lens came installed upside down from the factory - but I knew to expect each of these issues and check for them because I did my research on YouTube and the Facebook groups.
Depsite those issues my machine cut great on day 1 after flipping the lens - even then, it will cut okay with the lens upside down lol
It has made me put out products four or five times faster.
Oh, and in regards to your pdf comment, it depends on the pdf. Some PDFs are basically vector files so you can convert then with a program like Inkscape and import them into Lightburn natively. To make files for the laser, you need to be good with a computer - it is graphic design after all. OR, you can just buy premade files from Etsy for a few bucks per pattern. Do a quick search on Etsy for laser pattern and you'll see what I mean.
I do a ton of graphic design and have since high school so for me, the laser was a natural shift since it is an intersection of several of my skillsets. For people who aren't comfortable with Photoshop / GIMP and Illustrator / Inkscape, there are lots of other places to source your laser files, many services that will convert a picture to a laser file for you for a few dollars, or dozens of YouTube tutorials so you can learn to do it yourself in just a few hours.
It's super nice to be able to take a customers logo and engrave a perfect copy of it.