Tim,
I have always found dealing with Tippman staff one of the easiest to deal w/ and kinda think you are using Leatherworker as your bitching spot, grow up.
Bob has Never shown anything genuine top notch customer service, to my face ,on the phone,or on the web.
PS: I noticed you had you had question on you machine around the ninth of this month. (So I would guess you broke the part.)