What's Happend With Barry King Tools?

[Mijo]

My point is that Barry King, as well all the other advertisers on this web site, pay the BILLS for this site. Barry runs a fine business and makes a fine tool for a very affordable price, and I do not believe that his customer service should be called into question when he didn't respond over a holiday weekend. To do that is an over reaction.

I am not trying to start a fight, however this is not he first time that people have gotten on their keyboards, and gave one of the sponsors of this website a undeserved poor rating. Whining does not keep business honest. Honest business owners keep their business honest, and Barry King is a very honest man.

Ross

P.S. If you get on www.barrykingtools.com there is a link to a Contact page no matter were on the site you are. His e-mail and phone number are clearly advertised.

I'd have to respectfully disagree with you on all counts. The advertisers AND the contributing members pay to keep this site running. The OP is not from the US, how are they suppose to know Barry King is out for the holidays. An easy way to resolve this problem is for a company to post, on their website, when they're out for extended periods of time. You can believe what you want but IMO not responding to a potential customers inquiry IS poor customer service (setting up an out of the office auto email is common place).

I've also seen other members flame suppliers / vendors on this site as well, but I actually find value in those posts. If other members post back defending that supplier or vendor (as they did with this post) that was flamed then that's a good indication that the supplier / vendor just happened to drop the ball with that one forum member and that's not normally how they conduct business.

Compliants / whinning do keep businesses honest, and if businesses don't care what people are saying about them then they are out of touch. IMO, negative customer feedback is extremely important as it lets businesses know what they need to improve upon. I've seen several local businesses clean up their act b/c of negative reviews on yelp.

I'm not debating the quality of Barry King's tools at all. I'm simply defending Swivel Knife's right to post his negative experience.

[Beaverslayer]

You are way out of line with this sir . I went to the site tried every option to find a contact page and could not . I mean I really tried clicked on every option and never saw a phone number or email info . I understand loyalty completely. Simply not going to stand for a butt chewin when I was just trying to help some one . I live here and speak the language and could not find a contact page ,so what chance does a guy from Germany stand ? I dont use these kind of tools in my leather working ever . Have no vested intrest in this ,no money to be made ,cant see why I am involved . So Ill just step back from this one nothing to win here . Thank you for your words . Bill

Bill, Barry Kings website does have a contact link on every page of his site, here is a screen shot of his main page.

[bluesman1951]

Bill, Barry Kings website does have a contact link on every page of his site, here is a screen shot of his main page.

I stand corrected I absolutely did not see that .Sorry ! It totaly escaped my eyes . Now what do I do ? I tried to help and drove off a cliff in the dark . I must use one of those visor things when on the computer I cant see . Am 62 with diabeties and my vision gets worse by the day so to me it understandable not to see it . Dont know if you will believe me or not ,but that's my story . Without glasses I can not see a single printed thing am colour blind as well so print mixed with colours dont help .What ever its not my area of expertise and I should not have gone down that road ,I will not be making that mistake again . I am at a loss as to how to proceed I admit to a mistake am sorry for saying it was not there and being wrong . Not much more I can do . Bill

[immiketoo]

I stand corrected I absolutely did not see that .Sorry ! It totaly escaped my eyes . Now what do I do ? I tried to help and drove off a cliff in the dark . I must use one of those visor things when on the computer I cant see . Am 62 with diabeties and my vision gets worse by the day so to me it understandable not to see it . Dont know if you will believe me or not ,but that's my story . Without glasses I can not see a single printed thing am colour blind as well so print mixed with colours dont help .What ever its not my area of expertise and I should not have gone down that road ,I will not be making that mistake again . I am at a loss as to how to proceed I admit to a mistake am sorry for saying it was not there and being wrong . Not much more I can do . Bill

I hate to see a respected member of our community and a new member looking for help get out of sorts over something like this, Mistakes happen, and Bill was man enough to own up to them and you have to respect that, especially in this day and age. That being said, the issue of the OP has still not been resolved. does anyone here have a closer relationship with Barry than I do? If so, please give him a call and help direct barry to this site or to the OP so they can get together. In the spirit of this website and the leatherwork community, I think that is the decent thing to do. In fact, I will call him today and see if I can't come up with some resolution for the OP. Additionally, I work night shift so I will be available during the OP's timezone in the even that there are questions he needs answered. I will post here with whatever information I find out.

[RWB]

Bill,

There are no hard feelings between you and me. Be sure of that. Again I am not trying to start a fight, I just don't want the advertisers to get frustrated, leave and go elsewhere. According to Chief,at the top of the page, Barry has tried to e-mail the individual with the information , and perhaps its being resolved. Thank you for trying to help the gentleman from Germany.

Ross

[immiketoo]

Sorry Ross, I missed that entirely. I'm glad Chief stepped up and tried to help.

[RWB]

I just spoke to Barry, he was out last week. He remembers the gentleman from Germany and said that he returned the email about a week ago and perhaps it got lost in hyperspace. Anyway, he said that shipping to German is normally about $35.00, and that if he pays via paypal, the site automatically calculates the shipping. You could always enter the order, check the shipping and just not confirm the order if you aren't okay with the shipping cost. He answers the phone at 307-672-5657 and is there now.

Chief

Just so it can't be missed.

[immiketoo]

THank you sir, may I have another!?

[Chief31794]

Just so it can't be missed.

One note, I did that at the request of Bluesman1951 who was trying very hard to help this guy out.

Chief

[swivel knife]

thank you for your answers.

You have to belive me I don't want to give a reason for War here.

Barry send me an eMail and tomorrow I will get an order.

Thanks to all for the help and try to live in peace together.

ciao Lutz