Dropped stiches on a regular basis

[okiwen]

I purchased a Artisan 3000 not so very long ago. I am not a production worker by any means but I try to use it as much as possible. I seem to be spending most of my time with my hand on the fly wheel to catch it when it skips a stitch or begins to tie a knot or some such crap. Very frustrating. Now, I know there are more expensive machines out there that claim to never ever skip a stitch, but I thought over 2 grand was pretty expensive to begin with.

Has anyone else had this problem? I have no complaints with Artisans customer service I was just wondering if this is par for the course or if I'm just lucky.

I also seem to have a power problem. It won't stitch often and I have to start it with my hand.

Thanks in advance for the insights,

kevin

[ArtS]

Kevin,

You need to call them and get some help. I've never had either of those. Well, at least not after I learned how to use it. When I first got it I had never used a sewing machine so while I was learning I made some mistakes. I called Dave and I also called the guy who taught me to make saddles and they both helped me out. Dave will stay with you and get you fixed up. It's probably something that you have set wrong or are doing wrong.

Art

[Artisan Dave]

Kevin,

You need to call me in the morning! Your TORO should NEVER skip a stitch - period! End of Story!

There is one tool that all you folks should use more often whenever you have a concern: THE TELEPHONE !

Kevin - your machine will operate perfectly - but you need to let us know you are having a problem. We stand behind every machine we build for each and every customer.

I hope to speak with you tomorrow so you can be stitching effortlessly all weekend!

Dave

[Luke Hatley]

KEVIN............YOU ARE VENTING TOO MUCH. SAME THING ALMOST HAPPENED TO ME

WITH MY SEW MO (ADLER COLNE). I DID NOT HAVE THE TENSION SET TIGHT ENOUGH.

AND I DID DO A LOT OF TALKING TO THE FOLKS I BOUGHT IT FROM AND 2 OTHER

PEOPLE THAT HAD SIMILAR MACHINES.1/2 A DAY I DID FIGURE IT OUT..

TOMOROW YOU AND DAVE WILL GET YOUR MACHINE UP AND RUNNING.

[okiwen]

Kevin,

You need to call me in the morning! Your TORO should NEVER skip a stitch - period! End of Story!

There is one tool that all you folks should use more often whenever you have a concern: THE TELEPHONE !

Kevin - your machine will operate perfectly - but you need to let us know you are having a problem. We stand behind every machine we build for each and every customer.

I hope to speak with you tomorrow so you can be stitching effortlessly all weekend!

Dave

Dave,

Thanks for your reply. I am not afraid to use the phone, I use my machine most times in the dark of the night (after your office hours).

I appreciate that there is a learning curve to each machine. I am down for this, I am just wasting LOADS of time taking stitches out and so on.

I will try to get to the shop at a decent time.

Thanks again.

[okiwen]

I didn't think I was venting; I was taking an informal poll. I wanted to know if this was normal to work the bugs out.

Thank you just the same.

I reread my post. Maybe I was venting a little. Sorry.

Edited December 5, 2008 by okiwen

[Luke Hatley]

[Ian]

I purchased a Artisan 3000 not so very long ago. I am not a production worker by any means but I try to use it as much as possible. I seem to be spending most of my time with my hand on the fly wheel to catch it when it skips a stitch or begins to tie a knot or some such crap. Very frustrating. Now, I know there are more expensive machines out there that claim to never ever skip a stitch, but I thought over 2 grand was pretty expensive to begin with.

Has anyone else had this problem? I have no complaints with Artisans customer service I was just wondering if this is par for the course or if I'm just lucky.

I also seem to have a power problem. It won't stitch often and I have to start it with my hand.

Thanks in advance for the insights,

kevin

Kevin, one thing you can check is if your needle is properly seated and the eye is properly aligned.

[esantoro]

Another thing to check is the length of the bobbin you are using. Measure them with a caliper. I had a bunch of bobbins that were a tad longer than the bobbins that came with the machine and noticed that these would spin in the bobbin case with inconsistent tension. I also noticed that the spring inside the bobbin case was aiding in adding too much irregular tension on the bobbin. I removed that spring (you could just cut it down a few rings). And everything works much better, as the deciding factor for bobbin tension is now only the bobbin tension screw, not some other variable.

Ed

Edited December 5, 2008 by esantoro

[HarryB]

One more thing to try: make sure your needle is big enough for your thread size. Both of those problems come from the thread too big for the needle eye.