Funny/sad Story About Tandy Leather...

[TheModifier]

What she did is totally illegal in the UK

And in Canada. That should be reported to the head office.

[fredk]

The way I see it;

If Dougster complains to Tandy HQ, he'll end up worse off.

He may well get that $21 back, but Tandy will want $21 more for the leather, and a complaint will turn the shop boss aganst him, making future shopping unpleasant.

Unless consumer law for where Dougster is is similar to the UK.

If this was in the UK; Tandy can't ask for the extra $21 after the sale. But the buyer can claim back any over charging. So the buyer wins. Complaints of over charging aren't seen as personal attacks but as 'errors' to be corrected.

[okiwen]

I too would have gather the stuff back up and returned it. Place a stop on the credit card. I would still let the head office know and tell them that the $2k you spent will be the very last. The nerve of that person if profound. But....it's all up to what you feel like tolerating. Even now is not too late. Everyone has an opinion, and now you've heard mine.

[Dougster]

I sent a message to Tandy corporate, but I don't know whether I'll hear back. If I do, I'll be sure to post an update. At this point, I don't want the $21, I want the trust back. Ultimately, twenty bucks is cheap to learn what a person is really like. (It cost me a lot more to learn what my ex-wife was about!)

Interesting enough, I pretty much had bought all the core tools that I needed, along with a half dozen veg tan sides, some python and alligator print sides and several other pieces to work with. If I have any talent for this, I'll probably want to start shopping with Barry King, Bearman, Gomph-Hackbarth, etc., anyway...

[TinkerTailor]

I deal with retail in my day job, and i have made similar mistakes with pricing. The most i ever do is phone the customer and let them know i made a mistake, and while it was my mistake it would be cool to clear it up. No pressure, just letting them know i screwed up. I can't remember a single person who didn't come back and clear it up and continue shopping. I am completely honest with customers, even when it makes me look bad. It is amazing how much respect i get for this. Customers that blatently tell me they bought xyz product from me rather than cheaper elsewhere because i was honest.

That store manager has no clue and should be promoted to sanitation manager.

[DavidL]

From that manager there will always be a trust issue, guaranteed. If they were having a bad day and was acting uncharacteristic then it was unlucky situation.

For what it is worth I personally would of paid the 21 dollars out right without them asking, even if they insist you keeping it. Just my opinion.

[fredk]

What I write now is not a refelection on Dougster or anyone. Just my experience and the way I do things.

A few months back as I was filing away an invoice I noticed that my leather supplier [not Tandy] had undercharged me on the S & H by £13.50.

It was noted on the invoice that the the amount I'd paid had been undercharged. The supplier didn't say anything, never contacted me about it at all.

But trust goes both ways. My supplier has always been most helpful and easy to deal with.

I contacted my supplier and got them to raise another invoice for the underpaid amount which I paid promptly. They were rather shocked that I did this, but it takes the trust between us to a new level.

I've noticed that my last two orders were dealt with and with me within a week rather than the over two weeks, nearly three weeks, it used to be. They even set some specials aside and gave me first dibs on ordering it.

If I have good dealings with a company I'll pay up if I've been undercharged by them, that money shortage may have to come out of the worker's pay packet.

If I have bad dealings then they can go fetch.

[Thor]

Well this is said, but to be fair, it isn't rightful to take advantage of the manager's mistake. If you notice it, you have to say so. If that same manager just added $21 arbitrary to the next bill this is very clearly fraud. Now that both actions aren't very lawful it's hard to make a call here.

[Dougster]

To be clear, I absolutely was NOT trying get away with taking advantage of their mistake. Part of the reason I even went to the store that day was to talk to them about it. I asked what happened and I was told that corporate had messed up the entry in the computer, but that they sent a message out saying that employees should correct the price at sales time. Apparently, the clerk I worked with had not heard that he was supposed to do that. The manager implied that it was their mistake and that I shouldn't worry about it. I never told her that I wouldn't pay the difference or that they had to deal with it because it was their mistake.

I hope you all understand that I would have been happy to correct the initial charge and pay the amount due on that ticket. My problem is how things unfolded after that. At this point, I am happy that the manager and I are "square", and I can walk away with a clear conscience. I think it's unfortunate that we couldn't have just fixed the first transaction without tainting the second...

[Studio-N]

You need to contact Tandy management about that. They should not have done that. It is simply considered a loss against the stores profit.

How was it charged on your receipt? It is an item # that was not received then that was illegal.

AND if was an item #, you should do a 'return' of that item. But definitely put a stop on the CC.

What store was it?