Funny/sad Story About Tandy Leather...

[electrathon]

You need to contact Tandy management about that. They should not have done that. It is simply considered a loss against the stores profit.

This is the point. The stick to have a store properly charge is the loss of profit when they do it wrong. You did not cheat them, they cheated themselves. You should not have been charged the $21 because it is on them.

[Bob Blea]

Dougster, as someone who has been working directly with customer's in various roles over the past 25 years, I will emphatically state that the way the manager handled this was TERRIBLE! I've found most people would be just like you and are happy to work things out so that things are fair to all parties. To even things out behind your back (which is kind of what they did) is just wrong.

[Art]

Which TLF? Was it one in the LA area?

Art

[cgleathercraft]

I think the general response here is - If they charged you an extra $21 for their mistake on a separate visit, then it needs to be addressed.

1. It is illegal for them to do this.

2. who else are they going to do it to?

3. If they are willing to take from you for their mistake then they may take from you just because they can.

Ever hear about those stories where some cashiers were hitting the extra $20 cash button when people were checking out then pocketing it? (This was not at Tandy BTW) It's the same principle here. New day - new transaction - they stole your money.

Get Corporate involved and get your money back. Managers and employees like this is why Tandy is getting a bad rep.

[25b]

....and Dougster...I understand you're ok with the principle of letting them have the $21 so you paid what they should've charged you -- I got that. What we're saying is what she did is dishonest, so it needs to be corrected so she doesn't try that again with you or anyone else. It's not ok for her to do that. A chargeback will straight up get her attention and make sure she doesn't do that again, but a call to TLF corporate could work too. I'm the kind of person, I'd do the chargeback and once I got my money back, I'd dump the stuff on their floor, but that's just me...

It shows you're an honorable person wanting to make the transaction right (especially since you had nothing at all to do with the error), but she shouldn't be doing that to people.

Edited December 17, 2015 by 25b

[Tesla Ranger]

I recently had an entirely unrelated issue with Tandy (which I documented on my blog) which is entirely different in context but similar in that it was at least unethical if not illegal. I had been shopping at Tandy for 5-6 years and figured it might have just been an oversight or human error. I tried contacting their corporate office multiple times but never had any response from them. It was that lack of basic respect more than anything else that convinced me not to do business with them any longer. I like the local staff out here and they've never behaved in anyway that I could complain about. I can't say the same for the corporate side of the company, especially with a PR person who seems unwilling to relate to the public. They seem to have one person who serves as the PR, Executive Assistant, and sole recepient of their support email (tlfhelp@tandyleather.com) and she'll only forward a message on to someone else if (I'm assuming) she thinks its worth the time.

In any case, I'm not willing to shop somewhere that doesn't respect equality or it's customers. Over the past few months Tandy has shown me that their corporate side doesn't respect either so I've been switching to other suppliers. So far that's been a pretty rewarding excercise. I'm finding that there's a lot more options out there and the prices are comparable if not better than Tandy's. Even if I wind up having to rely on mail-order for most of my supplies it's looking like my bottomline could very will wind up better off.

Edited December 17, 2015 by Tesla Ranger

[Pounder]

Complaining to Tandy Corporate is a waste of time, all they do is forward it to the manager of the store which is the problem. Seems like they could care less about customer satisfaction any longer.

[Studio-N]

I think the general response here is - If they charged you an extra $21 for their mistake on a separate visit, then it needs to be addressed.

1. It is illegal for them to do this.

Complaining to Tandy Corporate is a waste of time, all they do is forward it to the manager of the store which is the problem. Seems like they could care less about customer satisfaction any longer.

Well you know...... If it is in fact illegal and corp does nothing. File a complaint with the DAs office. They'll have to answer then.

[thunter9]

what do you want from radio shack their going out of bizness

[CastlesCustomLeather]

Wow... I work for Tandy and I can't believe someone would do that. I hope corporate took your complaint seriously and responded to you. I would love to know what store this happened at.

Someone that isn't a business purchasing $2,000 worth of products would be considered a very high paying customer at my store. And although all customers, regardless of how much they spend, should be treated with equal courtesy and respect, a customer who is just starting out with leather and still spent that much $ deserves 1st class service all the way. THEY undercharged YOU. It's their mistake and not your responsibility to catch that kind of thing. Nor should you have had to pay the $21. It was the store's mistake. Essentially when they told you the total, they were quoting you a price which they agreed to sell you and you agreed to pay. It wasn't your fault that happened and the manager should've just let it go. The fact that you came back and tried to resolve the situation was going above and beyond on your part. You sound like the kind of customer that every manager should love to have shopping at their store.

Although the large majority of our customers are really great people, we of course do get dishonest ones that come into our store. We get shoplifters, people that steal our sample items for our classes, people that take a barcode sticker off cheap leather and put it on the expensive stuff to try and get away with paying less, and the list goes on. A customer like you that goes out of his way to try and make the situation right is the type of customer that a manager should show respect and kindness towards, not be a rude jerk towards.

I am very sorry you had such a bad experience with Tandy. Again, I'd love to know what store that was. If you happen to live in California, send me a message and I'll let you know what store I work at and if you want the customer service you deserve, I'd love to have you shop through us.