Having my doubts about Springfield Leather

[NVLeatherWorx]

I use them on a consistent basis and have seen improvement over what it was a year ago.  A year ago you could place an online order on Monday and it may not even ship out of SLC until the following Monday; now I can place one on Sunday, it will be fulfilled on Monday and submitted for shipment, and it will arrive at my door no later than Friday (and that is if it goes UPS, USPS is within 2 days and I live in the middle of the desert in Nevada).

There have been some issues in the past but, as mentioned elsewhere, that is not uncommon within business.  I have also experienced their desire to make things right by contacting them when something was wrong and we got it worked out with no issue.  In fact, there have been times when I have been offered additional items to make up for the mistake; their customer service (when given the chance) will fix the issue and make it right, very right.

 

[darkmatter35]

I just received my order which was from there special order section (shark) and some hard ware. total was $65.00 shipping included ($6.05). The shark was a vary nice piece and shipping was a reasonable price. arrived in three days. I can't complain

John

[CaptQuirk]

@darkmatter35- Out of curiosity, where are you located? Again, the closer you are, the less it costs to ship, and the quicker it gets to you.

@Everyone else- I understand that mistakes happen. Its just that it has happened the last few times I ordered, making my experience with them almost 50/50. I think much of it has to do with the fact that as a customer, you don't have a salesperson. You call up/ order online, and it is like Russian Roulette who takes the order, who fills the order, who checks the order and who ships the order. Way too many hands, too many opportunity to mess it up. I liked them, and still do, but too many mistakes cost me time, money, and customers don't want to hear about shipping issues. Blame it on microwaves and instant gratification, gotta have it NOW.

[dirtclod]

 Get ready to complain some cause priority mail prices went up today. Guess you need to move closer to the supplier and yea I have to order just about everything. Or start your own supply company and get everything at wholesale prices. Five hundred thousand ought to get ya started.

[CaptQuirk]

Yeah, mail prices go up, and yet the mail man won't deliver to my home, and often can't figure out how to put a small package in the mail box. What a waste of money! If I need something, UPS is the way to go... Go Brown!

[MADMAX22]

1 hour ago, CaptQuirk said:

Yeah, mail prices go up, and yet the mail man won't deliver to my home, and often can't figure out how to put a small package in the mail box. What a waste of money! If I need something, UPS is the way to go... Go Brown!

Sure if ya want your item being treated like a pinata. Ofcourse I will use UPS or USPS well before I go to fedex if I can help it. 

[CaptQuirk]

When I was being treated in Oklahoma, my wife sent me a care package. She paid the postage, THEY put the stamps on it. By the time it got from Georgia to Oklahoma, the stamps fell off. So of course, the post office there wouldn't release it to me until I paid the postage again. I'll take UPS any day. Besides, I have a sweet Chocolate Lab I'm trying to push on the UPS driver, since they color coordinate. I think its a perfect match

[darkmatter35]

5 hours ago, CaptQuirk said:

@darkmatter35- Out of curiosity, where are you located? Again, the closer you are, the less it costs to ship, and the quicker it gets to you.

@Everyone else- I understand that mistakes happen. Its just that it has happened the last few times I ordered, making my experience with them almost 50/50. I think much of it has to do with the fact that as a customer, you don't have a salesperson. You call up/ order online, and it is like Russian Roulette who takes the order, who fills the order, who checks the order and who ships the order. Way too many hands, too many opportunity to mess it up. I liked them, and still do, but too many mistakes cost me time, money, and customers don't want to hear about shipping issues. Blame it on microwaves and instant gratification, gotta have it NOW.

I live in Illinois, so not to far, they shipped priority mail so its one set price. Seems like SL problem is inconsistently.

John 

[CaptQuirk]

I'm wishing I never gave them another chance. I ordered 2 rounded punches, and one oblong punch. Total price with shipping is $35.60. I get 2 receipts. I email and ask, because it looks like I was being shipped two packages. "No, they are only charging you once". I check my card, and sure enough, there are 2 charges, one for the partial order, and one for the whole order. I'm sure they will fix it... eventually. In the meantime, that money is tied up and I can't use it. Yeah, they seem real friendly, but that doesn't help me out as much as accurate orders and timely delivery. Now, if only they could "accidentally" send me a couple sides of that Hermann Oak...

[Bolt Vanderhuge]

I just ordered from them two weeks ago. Order came correct. Shipping wasn't flat rate any more but was not too bad. Went back last week to order a gallon of dye and a gallon of finish and they wanted $42 in shipping. I found the same two gallons from a seller on eBay for $35 less shipped. I will continue to get my HO leather from them but I will price shop everything else. Even with their shipping though, I can get stuff cheaper thru them than the Tandy's down the way. 

Edited December 31, 2016 by Bolt Vanderhuge