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On 3/26/2017 at 3:03 PM, TonyRV2 said:

Good customer service equals repeat business, is how.

not always - moreover, such business model is not healthy firstly to a business owner in long-term perspective.

couple bucks 'now', doesn't fix none applicable business model on distance run and as a rule ends up with negative reputation and customers, loss of more than couple of bucks etc

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Posted (edited)
On 3/26/2017 at 6:03 AM, TonyRV2 said:

Good customer service equals repeat business, is how.

Problem is, there IS NO SUCH THING as 'good customer service" without a quality product.  You could be THE nicest fella ever -- but if you send me crap, I'm GONE ;)

More than one supplier around here had far too many "chances" -- I'm now out.  No point listing names -- if you don't see orders from me, you should already know why.

Edited by JLSleather

JLS  "Observation is 9/10 of the law."

IF what you do is something that ANYBODY can do, then don't be surprised when ANYBODY does.

5 leather patterns

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I dont know how much straps are in usa but over here 4 pre-cut straps like that cost the same as a half shoulder of veg tan. Better off getting a shoulder and cutting your own. Last week I brought a side of 4m thick veg tan. It's a great shape for straps. I got loads out of it. More beer tokens for me next month when ive sold em lol

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