Members greyleatherco Posted March 14, 2019 Author Members Report Posted March 14, 2019 (edited) TL;DR cliff notes version: -Thank you Wiz -Thank you Bob Kovar- your customer service is unbeatable. I highly recommend him to anyone looking to buy a machine. -My machine is fixed and it was all because of one little nut and brake arm that needed tightening and adjusting. Longer version: Hi Wizcrafts (and anyone else interested in my machine conundrum), First off, I want to A) Thank you again for your time in trying to help me troubleshoot and Sing the praises of Bob Kovar and Toledo Industrial Sewing Machine's Customer Service (again). I submitted a help request form through the TISM website late yesterday evening explaining everything I posted above. By 8:45am PST Bob had already called to help me with my question. We ran through everything quickly over the phone and at first he wasn't sure if there was a potential "fast fix". He very generously offered to send me a different motor and have me send this one back so they could see if there was something they could figure out that was causing the problem. We talked a bit more and I was wondering if there was anything I could do to try and fix it from home before having to go to that. We narrowed in on the nut that is on the brake pad arm (it seemed like the only thing that could possibly be adjusted without ripping into the whole motor/shaft). He suggested that somehow that piece may not be at its own true "zero" and the shaft may have gotten wonky (my term, not his ). We weren't sure since it seemed like it was tight and working properly. I said, let me try and mess with it a bit and if it doesn't fix the problem, at least we'll know we tried everything before replacing it. We hung up and I rummaged through the garage to find the right size wrench for the nut. When I went to loosen or tighten that nut it was very tight, so I wasn't sure that would do anything. I backed it off a bit and used my right hand to apply simultaneous upward pressure to both the brake pad and the black plastic motor control arm as I was tightening that nut back up to wrench tight. It was a very, very small adjustment (not even noticeable with the naked eye small) but it WORKED! The brake will completely stop the wheel now when I push the foot pedal all the way down and let off. I'm so happy it was an easy fix and I can get back to work. Hopefully no one else will ever have that issue since it was SO random, but now we know how to handle it. Bob and I are still not sure how the brake arm would've "fallen" microscopically with the cover on, just from being moved a couple of feet since that nut was more than "finger tight", but oh well. It seems like a one in a million fluke. Bob Kovar and Toledo Industrial Sewing Machines sell fantastic machines and their customer service is even better. Any time someone asks me about my machine I always tell them about Bob and Toledo. If you're spending that kind of money on a machine, you want to know you'll both be taken care of should anything happen, no matter how big or small. Bob is that guy. I wouldn't hesitate to buy from him again or send anyone his way. Thank you so much Bob! If you made it reading this far, thanks and sorry. I'm just so relieved and happy to get back to using it! -Hannah Edited March 14, 2019 by greyleatherco Quote
Moderator Wizcrafts Posted March 14, 2019 Moderator Report Posted March 14, 2019 We can add this to our knowledge base of quick fixes for mystery problems Quote Posted IMHO, by Wiz My current crop of sewing machines: Cowboy CB4500, Singer 107w3, Singer 139w109, Singer 168G101, Singer 29k71, Singer 31-15, Singer 111w103, Singer 211G156, Adler 30-7 on power stand, Techsew 2700, Fortuna power skiver and a Pfaff 4 thread 2 needle serger.
CowboyBob Posted March 15, 2019 Report Posted March 15, 2019 Hannah,Thanks for your kind words. I'm glad I thought of doing that,the problem is since we changed to this style of motor we are not having enough problems to know what to do when something happens. Quote Bob Kovar Toledo Industrial Sewing Machine Sales Ltd. 3631 Marine Rd Toledo,Ohio 43609 1-866-362-7397
Moderator Wizcrafts Posted March 15, 2019 Moderator Report Posted March 15, 2019 5 hours ago, CowboyBob said: Hannah,Thanks for your kind words. I'm glad I thought of doing that,the problem is since we changed to this style of motor we are not having enough problems to know what to do when something happens. That's a good thing! They really got these motors right compared to the old push button styles. BTW: Did you change the image file in your signature? The usual banner is missing, leaving only a link to your website. The missing file is: kovar.gif Quote Posted IMHO, by Wiz My current crop of sewing machines: Cowboy CB4500, Singer 107w3, Singer 139w109, Singer 168G101, Singer 29k71, Singer 31-15, Singer 111w103, Singer 211G156, Adler 30-7 on power stand, Techsew 2700, Fortuna power skiver and a Pfaff 4 thread 2 needle serger.
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