Scottish lass Report post Posted March 5, 2020 (edited) Hi I recently purchased a pfaff 335 clone that was in perfect working order when I viewed it but it got damaged during shipping and I'm wondering if I could salvage it! I have checked it over and it seems to run ok when I turn the hand wheel, however the tension plate is bent and the stitch regulator/reverse feed lever sheared off. I think I can get a replacement part for both these items, however i dont know how i can remove the stitch regulator casing so i can remove what is left of the screw to replace it.....can anyone tell me if this is possible or if they have replaced this part? Any help would be greatly appreciated, Rachael Edited March 5, 2020 by Scottish lass Added photos Quote Share this post Link to post Share on other sites
jimi Report post Posted March 5, 2020 (edited) Well Hiya and welcome to the Forum, Seems like i have been down that lane before??? Check this one out Rachael. Edited March 5, 2020 by jimi Quote Share this post Link to post Share on other sites
jimi Report post Posted March 5, 2020 As for the stitch regulator, if you take off the two front screws the plate is still held on with a spring ( at least on the Pfaff 335) which i could not see where to get it off. anyway the screw on the pfaff mmmmm? not sure if it just screws out or it might have a small grub screw holding it in as well, so when you pull away the plate you will see if it has a grub screw locking it or not. then it will spring up if i can remember. also behind the tension disks there should be a small rod which opens the disks when the foot is up to release the thread tension, that might not be working as it looks like the spring is bent?? as is the top cover plate? Sorry to see that happening again to people, looks like it is the senders fault for not packing it correctly?? anyway yell git that goin nah problems... Quote Share this post Link to post Share on other sites
DanishMan Report post Posted March 6, 2020 I recently bought a PFAFF 335 in Bulgaria. It was also damaged in transport. The stitch regulator being torn off. It is fairly simple to remove that one. I will see, if I can make a video. Cheers DanishMan Quote Share this post Link to post Share on other sites
Scottish lass Report post Posted March 10, 2020 On 3/5/2020 at 11:12 PM, jimi said: As for the stitch regulator, if you take off the two front screws the plate is still held on with a spring ( at least on the Pfaff 335) which i could not see where to get it off. anyway the screw on the pfaff mmmmm? not sure if it just screws out or it might have a small grub screw holding it in as well, so when you pull away the plate you will see if it has a grub screw locking it or not. then it will spring up if i can remember. also behind the tension disks there should be a small rod which opens the disks when the foot is up to release the thread tension, that might not be working as it looks like the spring is bent?? as is the top cover plate? Sorry to see that happening again to people, looks like it is the senders fault for not packing it correctly?? anyway yell git that goin nah problems... Hi Jimi Thanks for your reply. I did indeed see your Pfaff escapades and read your post with interest.....your issues looked a lot worse than mine! The tension spring is indeed bent; I straightened as much as possible but I think I would have zero tension control if used like that. The lever screw does have a grub screw to allow its removal although it is proving impossible to undo! I have ordered generic replacement parts from Ebay (no uk sellers) of both the complete tension assembly and reverse lever so I'm hoping I can swap them over fairly easily and there wont be any internal damage to deal with! Cheers, Rachael On 3/6/2020 at 7:50 AM, DanishMan said: I recently bought a PFAFF 335 in Bulgaria. It was also damaged in transport. The stitch regulator being torn off. It is fairly simple to remove that one. I will see, if I can make a video. Cheers DanishMan That would be really useful if you are able! Cheers, Rachael Quote Share this post Link to post Share on other sites
jimi Report post Posted March 11, 2020 Ok then Rachael, Tell us how you got on with the new parts, and get your hubby to undo that grub screw Quote Share this post Link to post Share on other sites
bryan4christ Report post Posted March 12, 2020 I don't mean to butt in.......but pending on where you purchased it can you get a return or partial refund for poor packaging ??? God Bless in Jesus Name, bryan Quote Share this post Link to post Share on other sites
Scottish lass Report post Posted March 13, 2020 9 hours ago, bryan4christ said: I don't mean to butt in.......but pending on where you purchased it can you get a return or partial refund for poor packaging ??? God Bless in Jesus Name, bryan Hi Bryan I bought it from a private seller and had it couriered to me using a courier company.....I know it left in good condition but I cant prove it was manhandled by the courier company so cant get them to compensate. I could probably claim on my house insurance but would rather fix it and use if possible so fingers crossed I can work if out! Quote Share this post Link to post Share on other sites
Bert51 Report post Posted March 14, 2020 I see you have a similar problem with couriers as we do here in Australia. Charge big dollars, but no responsibility for any damage or loss. Had 1000 number 7 zipper pulls go walk about and no-one seemed to care, in the end the seller sent me another packet of them and got them with in days, the first packet turned up 2 weeks later. Had another box turn up with all the print was rubbed off the box and nearly destroyed, it had been sliding around the back of the truck for days, when I ask the driver about claiming if the printer in side did not work, he show me the back of the docket where it said" We are not responsible for any damage" Yeah, thanks mate. Bert. Quote Share this post Link to post Share on other sites
Constabulary Report post Posted March 14, 2020 I can tell you from experience that most of the time the seller / sender is responsible because of poor / not sufficient packaging. If something goes wrong they ALL claim packaging was good but the truth is most of them (not all) do not know how logistic works and how the packages or other shipments will be handled. I know both sides - shipping an receiving. I have shipped a patcher machine over the pond from Germany to the US and nothing happened! And I can tell you this machine incl crate (!!!) weight 120 pounds and it was not easy to handle by just 1 person. I also have shipped my extremely heavy BUSMC #6 from Germany to the UK. A proper packaging is always the key. You (as a sender) have to pack your goods the way they can withstand rough handling. Usually shipping Co´s have a hint in their terms and conditions that packages have to be safe when dropped from at least 1m height (if not 2m or more). Nowadays you cannot expect that packages got carried from A to B in "the most careful manner"! If you think your packaging is good just add some more extra padding material - and most important the right padding material. Foam flakes and bubble foil is not sufficient for heavy item! When shipped by freight forwarder I would always remove the machine head form the table top and pack it up separately and stow it on the pallet. Wen ever possible I would not leave the machine head on the table. When a machine is left on the table top it is always top heavy and can tilt over when moved with a lifting cart. If you cannot protect delicate parts and parts that stick out just remove them and give the buyer instruction how to put them back on - f.i. hand wheels, positioning sensors and stitch length levers. Better safe than sorry. Quote Share this post Link to post Share on other sites
