On Friday after Christmas I had the bright idea of heading over to Tandy to take advantage of their sale, look some things over and pick up a few things that catch my eye. So wife and I get in the car and head to the closest Tandy which is about 50 miles for us.
Seems that Friday everybody else had traveling ideas. 2 hours of traffic later we arrive. Step out of the car and what do I see? CLOSED. Try the door....yep they weren't kidding. CLOSED.
Best thing to do is take a deep breath and laugh it off. Yeah right. Use language not found in the unabridged Webster. Bend hat brim upon impact with windshield. Speak in tongues. Head spins around 360. Patience isn't one of my strong points.
Try to call the store number...no answer, no answering machine. Look through catalog to find headquarters number...none found. So I call the Tandy in Elgin Illinois to get their national phone.
I ask Bill for national number and he asks how he can help...brave guy. I explain my ordeal. He apologizes for the other store and will make things right. He says he'll ship items free shipping. I ask if I can call back next morning since I hate cell phones.
I talk to Bill Saturday and he takes my order no problem, makes sure sale prices are all right. Says he'll have to wait until Monday to ship. I get the order Tuesday morning, everything right, well packaged, note enclosed again apologizing for my mishaps.
Tandy doesn't know how close they came to losing all my business. But thanks to Bill Johnson, manager of the Tandy Elgin,Illinois store, they'll now probably get a few extra bucks out of me besides what I usually buy from them. I'll definitely be making a trip to the Elgin store next store even though it'll add about 25 miles to the trip. Hope Bill is there then...I owe him a handshake.
If you happen by there and see Bill tell him the half crazed fella from Custer Park says thanks. He'll know who you mean.