Good News/Bad News

[Charley1]

2 hours ago, chuck123wapati said:

Are any? Professionalism and quality seems to have been lost in most businesses and products I've been to or bought lately. Couldn't even get a decent sit down meal the other day. 

There are a few businesses that are still on track.  A lot more are not. Two major business rules that most business management should follow, but they have no idea they exist. I blame it primarily on college and university business professors and what it takes to get a BS or even an MS degree.

Rule one: Treat your customers properly (well). Treat them well, they tell 10 others about your business. Screw them over, and they tell 100 others, and you lost a lot of business opportunities.

Rule two; Treat your employees well. Screw them over, and your employees will find 1000 ways to get back at you that you will never figure out, and will cost you tons of money.

Hello, Chapter 7 or 11!

[Sheilajeanne]

The main problem I see is the rapid turnover of staff (due to low wages mainly) means the staff isn't as knowledgeable as it once was. Even the managers aren't on the ball. I was looking for a particular tool, and the manager couldn't find it. He had to go and hunt for my mentor, Bill who was on his lunch break. Bill knew EXACTLY where it was! 

I remember this story - sort of a modern day parable - of someone who started a hamburger stand. They did everything right, and soon had a thriving business. They expanded, and hired more people and things were going great. 

Then the economy took a nosedive, and someone with a fancy business degree told the owner he'd have to 'tighten his belt'. They suggested he buy cheaper products and lay off staff and shorten the hours of the ones he kept. 

Needless to say, neither his staff nor his customers were happy with the changes, and his business suffered. Fortunately, he was smart enough to realize what the problem was. He fired the MBA, and changed things back to the way they had been before. After a number of tough months, his business was thriving once again.

So, Charly, pretty much what you said above!

[chuck123wapati]

49 minutes ago, Charley1 said:

There are a few businesses that are still on track.  A lot more are not. Two major business rules that most business management should follow, but they have no idea they exist. I blame it primarily on college and university business professors and what it takes to get a BS or even an MS degree.

Rule one: Treat your customers properly (well). Treat them well, they tell 10 others about your business. Screw them over, and they tell 100 others, and you lost a lot of business opportunities.

Rule two; Treat your employees well. Screw them over, and your employees will find 1000 ways to get back at you that you will never figure out, and will cost you tons of money.

Hello, Chapter 7 or 11!

Well someone had it out for the Texas roadhouse. we ordered a meal and it was literally served to us one dish at a time, I mean I got part of my meal then my daughter got a bit of hers then I got some more of mine finally my daughter got her main then mine then as I had already  finished my steak my fries managed to get there just in time for me to ask for a take home box. All delivered by about four different people without comment our waitress finally brought the bill and she knew we weren't happy she just set it down and left too. All this before the dinner rush so only about half the place was full i looked around and everyone was being served this way and not happy. I guess every employee there was pissed at the boss. Managers don't care much either in these corporate businesses, its all about building a resume and moving on. 

[Dwight]

I can name a half dozen I've known of my my lifetime . . . once were great . . . good food . . . good service . . . good price . . . friendly people

A piece at a time . . . it all went to hell in a broken bucket . . . and it was usually the quality of the food that went south first.

May God bless,

Dwight