Cobra Steve Leather Machine Company

[CyLee]

I recently purchased a Cobra King with eps and a class 18 with eps from Cobra Steve at the Leather Machine Company. I couldn't feel better about this transaction.

His dedication to making me feel at ease during the ordering process was incredible. In my lifetime I have acted as a business consultant and when it comes to customer service, he is the epitome of what I was always trying to sell my clients to employ in their business.

He didn't try to sell me two machines. Instead he was willing to work with me to help me make one work as long as I was willing to make the many adjustments needed for varying thicknesses of leather and material. He could have easily pressured me, but didn't. In the end, I know my level of patience and because of that I wanted the two different machines. I also felt inclined to make the purchases simultaneously as I am in Alaska and shipping savings could prove great. He also made it worth my while in other ways, but never was their the salesman pressure one would expect from big ticket items.

I believe his final words to me were, "CyLee, I promise, I'll never let you down," once I placed the order.

Now fast forward a bit. I received the shipment on time. He has no ability to control all the methods of transport that a couple machines endure to find their way to the Last Frontier, but what I can say is he chose a quick expediter, and he took care to package the machine very well. The plastic was wrapped and wrapped and wrapped again to help ensure the salt water spray from the barge would not come in contract with my beautiful new masterpieces.

They arrived a couple days earlier than I expected. Another testament that he made good choices in how he shipped to me.

Since then we have played phone tag as I have a few questions, but mind you, it's my fault. My hours are for the the birds as my G'ma says. After a series of surgical procedures I am running quite slow on medication and bedrest, but I look longingly across my room at those Cobra machines. I did manage to start them up and test a strip of leather on each. Barring a few questions and one not so serious correction needed, I must say that I am honored to have done business with the man who REALLY knows how to do business.

It's a BIG risk to buy big ticket items site unseen in Alaska if for the shipping price alone. I have no regrets. There will be many more people using Cobras in Alaska as soon as I can get out there and show people all the magic the machine and the man behind the machine can do. Kudos to his staff, too. It's been all a pleasure and so far, he has kept his word and not let me down a bit.

If you are on the table as to which machine to order... go with the man. The machines are similar enough that you need to look beyond that. If the Cobra experience is good enough for an Alaskan, it's good enough for anyone for there can be no greater number of obstacles than that of getting things here.

Let this be my testament to customer service that is not available in most places anymore. It's the old days kind of classy.

The only negative thing I can say with deep deep frustration is I dreamt of deadly cobra snakes for three nights after ordering the machine. The mind is a mean mean machine in itself... But I finally slaughtered those snakes in my head and went to the local Tandy and bought a couple snake skins. They say if you can't join them.... kill them. Or buy them already dead!

[Ferg]

Your testimony is enough for me. I am not in the market for more machines but Bob Kovar at Industrial Sewing Machine is exactly the same as Steve. Thank goodness we have folks like this to depend on.

Your Alaskan living would not be for me, winter time anyway. I have been many places in a number of lands in my almost 81 years. Haven't had the pleasure of Alaska as yet. Stationed in Key West during Korean War. Wife and I vacationed there couple years ago.

Have fun with the leather and machines, it is addictive.

ferg

[JREESER1]

I will attest to every word your wrote, CyLee. I only live two states away but Steve came through for me and I continue to have all the confidence in the world for him and his staff. They all go the extra mile to make sure I am getting what I need, from advise to bobbins. I feel The Leather Machine Co. is more friend than vendor! Be sure to look up the Cobra 4 video by Al Bane on Youtube. If anything needs clarification, call Steve. Good stuff!!!

[Cobra Steve]

Thanks to all of you. We do our very best and it couldn't nicer to hear these comments. I couldn't do it without my crew including David, Marilia, Tony, Vince, & Ray. We will continue to go above and beyond because you the customer, deserve nothing but the best! Steve

[Cobra Steve]

Hi Ferg. My father was in Korea as well. I want to thank you for your service to our country and your support for Leather Machine Co., Inc. Steve

[Cobra Steve]

Thank you CyLee! Someday I'm going to Alaska! Steve

[silverwingit]

I've had very few issues with my Class 4 but I too can also attest to Steve's "class."

Thanks, Steve.

Michelle

Edited October 18, 2014 by silverwingit