Members kwelna Posted September 30, 2014 Members Report Posted September 30, 2014 I have to agree with Russ. I too have had to 'Fire" a customer or two. I have also refused to do custom work or sell to a few new(er) customers. It is unfortunate that you are experiencing issues with SLC, I have had nothing but great experiences with them. Walk away and find another supplier. as Russ said; "On the other hand, you've not been happy with their products on multiple occasions, I'd be looking for a different supplier anyway.", Why beat a dead horse? Both of you will be happier.
Members TexasJack Posted October 1, 2014 Members Report Posted October 1, 2014 I hate to point this out, but this reads like some young kids dating and breaking up. "I told her four times I couldn't stand the way she acts, and then can you believe she had the gall to break up with me?!?" Yeah, it's weird, but it's probably all for the better.
Chief31794 Posted October 1, 2014 Report Posted October 1, 2014 I've done business with SLC for a long time and they've always treated me like a customer. I've always been impressed with what they sell and with their customer service. That being said, I wouldn't do business with them if I weren't happy with either thier products or their service, but for now, I don't have a problem with them. Chief "Life's too short to carry ugly leather"
Members RiverCity Posted October 1, 2014 Members Report Posted October 1, 2014 I've done business with SLC for a long time and they've always treated me like a customer. I've always been impressed with what they sell and with their customer service. That being said, I wouldn't do business with them if I weren't happy with either thier products or their service, but for now, I don't have a problem with them. Chief Same here, multiple orders, never a problem. Every once in a while a backorder situation comes up, but even then, I usually get a phone call asking what I would like to do.... Wait or order a different item.Chuck
Members 25b Posted October 1, 2014 Members Report Posted October 1, 2014 KandB - I sent you a PM about springfield's behavior...looks like you haven't read it yet though... Anyway, just wanted to let you know this is not new behavior from them.
Members benlilly1 Posted October 1, 2014 Members Report Posted October 1, 2014 I've not had trouble ordering from them but I ordered a 25 Key fob kit last week and made sure I clicked what I wanted since it was an online purchase. The photo was with nickel colored rings and rivets...what do I get but brass colored rings and rivets. Does anyone use brass colored fittings anymore?
Members kwelna Posted October 2, 2014 Members Report Posted October 2, 2014 Yes, I use or at least try to use only solid brass hardware. I like the patina against the leather as it ages.....
Members Spence Posted October 2, 2014 Members Report Posted October 2, 2014 I've been a happy customer for years now. Definitely not their biggest, but I've never had a problem that wasn't looked into and solved right away. Keep in mind that SLC is somewhat like a Job Lot company. You get what they have and hopefully it's what you want. There are no surprises, if you look at the descriptions on the leather. Customer service is handled by humans and as such there are going to be mistakes. I've never, ever had a problem with their attitude toward me as a customer. But then again, I treat them with respect from the moment they answer the phone. If my order was backordered, backlogged or just plain late, they called me, left a message and sometimes followed it up with an email. If I was anxious about my order, all I had to do was call them and I got the answer. In a nutshell, I treat them as I like to be treated. FWIW, I am just a customer and receive nothing extra for my opinion. Spence Mendoza, TX, USA
Members leapinglizards Posted October 2, 2014 Members Report Posted October 2, 2014 No clue about this company per se.... I too have fired a customer before as well. Regardless of the reason or fault- it just comes down to- You haven't had the best of experience with them, and they have not with you. So, it is best to look elsewhere. If it is their usual MO soon they will have no custom. If you find yourself asked to to shop in other stores then maybe look at yourself- BUT I doubt it's the norm.
Members oltoot Posted October 2, 2014 Members Report Posted October 2, 2014 Never ordered from Springfield, mostly Weaver, never a single problem, several helpful phone visits with Paul and others.
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