Techsew Ron Posted November 6, 2015 Report Posted November 6, 2015 KY23, I took delivery of a Techsew 2700. I paid for residential delivery. The day it was to be delivered the UPS guy called me and said whom ever charged me made that "residential delivery" up. Well, it was UPS that was making excuses. The residential delivery mean taking it off of a large truck and putting it on a smaller truck that can drive on residential streets. UPS said, well we don't have a smaller truck today we will try to get a truck and deliver next week. I told them this was not acceptable. So I met the guy at a shopping center with my El Camino. We unpacked it in the truck and put the separate pieces in my truck . . . no problem but not good business. The residential delivery charge exists because they need to change to a smaller truck that can drive on residential streets. Also depending on the delivery location they sometimes have a local truck carrier make the residential deliveries for them. Ron Quote Techsew Industrial Sewing Machines Call toll-free: 866-415-8223 Visit www.techsew.com
Members KY23 Posted November 6, 2015 Author Members Report Posted November 6, 2015 Thanks everyone. They are supposed to be delivering from a 40' semi trailer and its my responsibility to get it from the truck to the curb. Not what I expected from residential delivery. I have some help now. I have a truck and a dolly. My basement is a walk in and that is where I'm doing my leather work so easy. I just need to get it down in one piece. Delivery company was not friendly about it at all. Very clear that its my responsibility. I just found it funny that they were surprised I didn't have a fork lift at my house. I guess they are used to delivering to businesses. I have hay and other farm equipment all the time. Much bigger, much more heavy and shipped further distance and $250 for residential delivery and $175 for a lift gate just seemed a bit much. Not Ryan's fault but you are right that he needs to find a new delivery company. Quote
Members TinkerTailor Posted November 7, 2015 Members Report Posted November 7, 2015 (edited) KY23, I took delivery of a Techsew 2700. I paid for residential delivery. The day it was to be delivered the UPS guy called me and said whom ever charged me made that "residential delivery" up. Well, it was UPS that was making excuses. The residential delivery mean taking it off of a large truck and putting it on a smaller truck that can drive on residential streets. UPS said, well we don't have a smaller truck today we will try to get a truck and deliver next week. I told them this was not acceptable. So I met the guy at a shopping center with my El Camino. We unpacked it in the truck and put the separate pieces in my truck . . . no problem but not good business. Some(most) shipping companies are a bunch of idiots who could care less about their cargo, and end customers as long as the trucks get filled. The shipping company was behind on tracking for my machine the whole way. It was already on the way to vancouver from edmonton when they had it listed as not arrived in edmonton yet. Later, It was listed as landed in my city but still on the rail car on a wed morning. I called wed afternoon for an update, to see if it was going to be early. They told me phone back later, it was still on the rail car. I called again on thurs morning at 11 and they said they had no word, it was still on the railcar and they expected it would be on time on friday, but perhaps monday. The machine was delivered and the truck gone by 1pm thurs......Only 2 hours after i was told it was going to be delivered on friday or monday and was still not unloaded. I know how far the local depot is from the final address and how long it takes to drive. That machine was already on the local delivery truck when the dispatcher told me it was still on the train. It takes an hour or so to drive, 20 minutes to load and at least 20 mins to unload and get papers signed. Likely was sitting there ready on the dock for local delivery the night before, with the drivers morning route planned out. I tracked it at 8am on friday just to see, and according to the online tracking it was still listed as being on the railcar, 19 hours after delivery....I was already sewing on it. At around 10am friday the website tracking updated to delivered.......showing the time and date from the day before. Things to take from this: 1: Never trust the tracking. 2: With business delivery i got it a day early brcause they do not need a delivery window. 3: Ron (techsew)phoned the shipping company and got more info than i could get. They sign the check so they can get the answers. 4: Canadian freightways are a bunch of idiots. This is based on years of experiences with them in my dayjob life......Kingsway, their eastern affiliate whom techsew uses, i know little about but they seemed on it when i phoned the one time for what thats worth. Edited November 7, 2015 by TinkerTailor Quote "If nobody shares what they know, we will eventually all know nothing." "There is no adventure in letting fear and common sense be your guide"
Moderator Art Posted November 7, 2015 Moderator Report Posted November 7, 2015 It is the dealer's responsibility to get it to you the way that you want, you may pay him, but he pays for the shipping. I have found that the simple words "If you can't get it to my door, TAKE IT BACK" will usually elicit the correct action. When the driver arrives back at the terminal with it, a smaller truck with all the requisite equipment will magically appear the next day. Have you told your dealer about the delivery problems? Let HIM fix it. Art Quote For heaven's sakes pilgrim, make yourself a strop!
Members TinkerTailor Posted November 7, 2015 Members Report Posted November 7, 2015 I should mention that I got exactly the shipping services i asked and paid for. No complaints to Techsew. The machine was a day early, undamaged. Only 1 screw came loose, however ANY time a machine is shipped this far, via multiple stops, a complete bolt check is a good idea. While learning the lube points, and bolt checking a new machine, also go through the adjustments manual and go through ALL the steps but do not change anything. The goal is to get a mental picture of what things look like when the do work, so you are less in the dark when they don't work.... One of the reasons i chose business delivery is when it is a business, they know it is open, so they will just fire it on the next local truck. With a residential delivery window they have to plan. It is just funny that they did the shipping part perfectly, the tracking? Not so much. It would have been way better business to say when i called "Yes mr tailor, we did our best and the good news is it will be early. We can delay it until the expected delivery date if you choose, or just get it out on the next truck. " THIS is how you win customers. They missed an opportunity to toot their horn when they were ahead of the game and by not tracking it properly. This achieved the opposite effect, they look bad.... Quote "If nobody shares what they know, we will eventually all know nothing." "There is no adventure in letting fear and common sense be your guide"
Northmount Posted November 7, 2015 Report Posted November 7, 2015 "Canadian Freightways are a bunch of idiots". I had no problems with them. And it was a residential delivery, set on the curb. It probably depends on the "nut" behind the wheel. Tom Quote
Members TinkerTailor Posted November 7, 2015 Members Report Posted November 7, 2015 "Canadian Freightways are a bunch of idiots". I had no problems with them. And it was a residential delivery, set on the curb. It probably depends on the "nut" behind the wheel. Tom I had no problems with the actual shipment this time, just the back office. If I could, I would edit my post to read "canadian freightways customer service" because you are right, shipping wise, they are ok really, and some of the drivers I see are pretty good guys. Customer service, not so much. I only got transfered to thin air and disconnected once this time though.... I have dealt with them at work alot. Also not saying any of the others are any better, as a whole I find customer service to be lacking in shipping. Quote "If nobody shares what they know, we will eventually all know nothing." "There is no adventure in letting fear and common sense be your guide"
Moderator Art Posted November 7, 2015 Moderator Report Posted November 7, 2015 A little different here in the US. The driver pretty much runs the show once the freight is on board. I try to make sure my shipments are the last on the truck. Time coast to coast is sometimes 3 days. How the hell they do that without driving it onto a C-5 is beyond me. Seldom is it more than four days or when deep in the truck, a week. They get paid to move freight, and they certainly do. I won't ship without a lift gate and the shipper doesn't get paid to miss delivery, no matter who is at fault. Keep in mind that he with the gold makes the rules, and the person shipping has the gold. The shipping company wants the gold. That is what has made the US great. Another thing that has made the US great; tip the guy if he helps you get it in the house or at least to the door. In the house $20, to the door $10-$20 depending. Art Quote For heaven's sakes pilgrim, make yourself a strop!
Contributing Member JLSleather Posted November 7, 2015 Contributing Member Report Posted November 7, 2015 I don't know just when that happened, but somewhere along the line "customer service" -- which USEDTA be getting you what you paid for at the price you paid for -- somehow became "we'll send you something, and if it's not right I'll sure be available to 'make it right' for ya, though you may have to call us repeatedly and spend a month without what you actually should have received the first time." NOTE: I've never dealt with the people mentioned at the start of this topic... and I'm referring to half a dozen OTHER vendors. Quote "Observation is 9/10 of the law." IF what you do is something that ANYBODY can do, then don't be surprised when ANYBODY does.
Members KY23 Posted November 8, 2015 Author Members Report Posted November 8, 2015 It is the dealer's responsibility to get it to you the way that you want, you may pay him, but he pays for the shipping. I have found that the simple words "If you can't get it to my door, TAKE IT BACK" will usually elicit the correct action. When the driver arrives back at the terminal with it, a smaller truck with all the requisite equipment will magically appear the next day. Have you told your dealer about the delivery problems? Let HIM fix it. Art I have told the dealer. If the truck gets here and it's to much for me I will refuse delivery and buy a different sewing machine. Quote
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