Techsew Ron

Hi Stefanie, you're welcome to give us a call directly at the number below, we'd be happy to assist with this. Ron

Sorry to hear this. Like most other companies during covid we're dealing with a much higher sales volume and more support requests than ever. We make it a point to get back to everyone within a maximum of 24 hours. I would have to look into your specific order to see what happened with the control box but this is certainly not the norm. Most of our customers are in the US and it is never really a concern with express shipping options available. Please feel free to contact me personally by dm, phone or email ron@techsew.com and I'd be happy to assist with anything. regards, Ron

Wow sorry to hear this. Condolences to his family.

It depends on the motor and the installation/setup. Our machines shipped with automatic needle position system and speed reducer have no issues whatsoever.

Yes the oil is included and you can refer to our setup video for instructions on filling the reservoir.

Happy festivus ! bring on the feats of strength...

Hi, we'd be happy to make the adjustments on the machine for you free of charge if you want to bring it by. Let us know!

Hi @MtlBiker nice chatting with you yesterday. I sent you another PM yesterday evening if you want to take a look, we can set up a machine for you to try next week. Weather shouldn't be too bad Monday! All the best, Ron

Hi @MtlBiker, yes unfortunately due to the current situation and local red zone restrictions our facility is not open to the general public at this time. We do however allow pickups at our loading dock, by appointment only. I believe we were having some phone issues on Monday when you called because we are open daily from 9 to 5. Sorry about that. You can give us a call anytime with any questions, or feel free to contact us by email at info@techsew.com, or even private message me here directly with any questions and I'd be happy to help. Ron

Hi Joseph, no it is certainly not acceptable. According to our technician you had mentioned the problem was resolved a few days ago. What thread size/needle size are you using? Have you tried with any other sizes? We'll be giving you a call to go over some further adjustments and technique with you. Ron

Thanks for sharing. We get a lot of calls and emails comparing different cylinder machines so it only made sense to make a page about it. As for some of the questions above, yes we have tested the Techsew 4800 with #277 thread in the needle and #207 in the bobbin. If you need a machine to sew 1/2" thick with #277 all day, we would probably recommend a machine like the 4100/5100/441 clone since you don't want to be operating the machine at it's maximum capacity all the time, but for the odd project it would be completely fine. Ron

Use needle system 135x17 or 135x16 size 24.

Most of our customers sewing patches onto hats use a post bed machine. The roller foot is great for maneuvering around different shapes and edge sewing. You can also use a cylinder bed machine with a walking foot if you want to use larger thread sizes, but you'll have to flatten parts of the hat while sewing.

Yes this is something we set up at the time of the order. No issues here with speed reducer + EPS combo. There are lots of EPS motors out there, some might not have the appropriate programming to allow for use with a speed reducer.