New Cowboy Cb4500

[CowboyBob]

Well it's a good thing I look at this board once in a while!It would of been nice if you let me know you had a problem yesterday & I could of called the freight company & try to help.It's not my fault that your having a problem w/a shipper yet if you refuse because of their mistakes they will be billing me for the return trip.Technicially YOU should pay since YOU ordered something & refused it!! I can understand your frustrated SO WHY not call & let me know ??? Luckily for us we hardly have any problems like this with shippers BUT things happen once in a while beyond their control.It's certainally beyond my control,BUT I will call them today & see what's going on.

[Art]

Bob,

I think everyone expects that you are checking this board daily. You are one of the premier machine suppliers, and this is the premier board. Just checking for new posts once a day will let you keep your finger on the pulse of leatherworker.net and the CowBoy crowd.

Art

[CowboyBob]

Art,

Thanks for your input,I was on here yesterday afternoon & then this morning (when I noticed it) He has contacted us NOW & said he got his machine this morning so all is well.

[Art]

Great! He will love it.

Art

[Equiplay Saddlery]

Well it's a good thing I look at this board once in a while!It would of been nice if you let me know you had a problem yesterday & I could of called the freight company & try to help.It's not my fault that your having a problem w/a shipper yet if you refuse because of their mistakes they will be billing me for the return trip.Technicially YOU should pay since YOU ordered something & refused it!! I can understand your frustrated SO WHY not call & let me know ??? Luckily for us we hardly have any problems like this with shippers BUT things happen once in a while beyond their control.It's certainally beyond my control,BUT I will call them today & see what's going on.

Bob,

I think everyone expects that you are checking this board daily. You are one of the premier machine suppliers, and this is the premier board. Just checking for new posts once a day will let you keep your finger on the pulse of leatherworker.net and the CowBoy crowd.

Art

Well it's a good thing I look at this board once in a while!It would of been nice if you let me know you had a problem yesterday & I could of called the freight company & try to help.It's not my fault that your having a problem w/a shipper yet if you refuse because of their mistakes they will be billing me for the return trip.Technicially YOU should pay since YOU ordered something & refused it!! I can understand your frustrated SO WHY not call & let me know ??? Luckily for us we hardly have any problems like this with shippers BUT things happen once in a while beyond their control.It's certainally beyond my control,BUT I will call them today & see what's going on.

Bob I knew that you had nothing to do with Pettyco Express NOT doing their job that's why I hadn't called you yet and said in my post as much. I wanted to give the shipping company every opportunity to correct the problem BEFORE getting you involved and I certainly wouldn't have refused the shipment without giving you a chance to resolve it. I would however have been MUCH more selective as to delivery times since today was my THIRD time rearranging my schedule for them. I did receive my machine today and it was VERY well packaged (something I had been concerned about due to the length of time it had been passed around). I ALMOST didn't get my machine today though. I, once again, was promised a delivery time of 8-9 AM and I specifically told the company that I would not be home after 9.IThe shipping company is an hour and a half away in good traffic. At 8:45 I called the company and they said it should be there any minute....yeah right. At 9:45 literally minutes before I was leaving for work the truck pulled up in the driveway. Ten minutes later and I would have been gone. The driver was helpful and unloaded quickly for me. He even commented "I don't know why they didn't send this with me yesterday I was in this area all day." Go figure. Like I said everything looked fine from the outside but I certainly didn't have time to unpack any of it.

I did call this morning and spoke to Bob Jr. because I wanted you to know that it had arrived. All of my contact with you and your son have been excellent and I can't wait to get my machine up and running. I'm looking forward to doing business with you in the future.

Bob,

I think everyone expects that you are checking this board daily. You are one of the premier machine suppliers, and this is the premier board. Just checking for new posts once a day will let you keep your finger on the pulse of leatherworker.net and the CowBoy crowd.

Art

Art,

I also appreciate your input and the time you take to help those of us who are just learning with our problems. I certainly don't expect everyone to check the board daily since I don't have that kind of time either but I did want to let others know that dealing with freight companies is not as easy as it should be. That being said you also can't let them get away with not doing what they have been paid for. I'm sure I will love my new machine and I will probably have a few questions to post in the near future since I'm still a newbie.

Edited December 1, 2015 by Equiplay Saddlery

[Equiplay Saddlery]

Ok I got my machine unboxed and put together this morning. Only had to make one phone call to Bob Jr, with a threading question and he fixed me right up. Went ahead and ordered more thread, bobbins and needles while I was at it since it is real obvious I will be using this machine for years to come. The learning curve isn't to bad at all. I definitely like it better than the 20 year old Adler 205 that I had used a few times. The servo motor is awesome. Thanks for all the help Cowboy Bob and Cowboy Bob Jr.

[Primosand]

KY23 did you get your new Cobra 4500 machine delivered, setup and running?

[eglideride]

Interesting thread! Cowboy Bob K. is sending/shipping my CB 3200 to me next Monday. Should have it by Wed. I asked him to wait because of the holidays- I was worried about the palette sitting on a dock over Christmas. Also asked that he ship the machine to my work. Hoping the folks at work don't mind- easier to ask forgiveness type of thing! Hopefully, fork truck off the semi and onto the bed of my buddies F150...let you know how it goes.

[Darren Brosowski]

When it comes down to it delivery always creates issues for both the dealer and customer.

This is not a 40kg washing machine - it is a piece of industrial equipment.

Machines can be delivered fully assembled on the table - not my preferred method as there is a lot of scope for damage - or repacked into boxes after testing and set up.

Usually freight companies ship goods to depots that then do the local delivery in a smaller truck with a tailgate loader so the simplest thing to do is find out who is actually going to deliver the machine, contact them and see what options are available. Let them know you are a veteran with dodgy knees and that there is a slab of beer for the driver to share with the depot.

Knowing freight companies through long experience a slab (Aussie term for a 24 pack) will get you assistance above and beyond what is legally required.

Methinks you are panicking over an issue that has not happened yet.

As a business the big freight company does not care about any individual shipment but the local depot is just a bunch of average guys and girls. The driver has plenty of experience moving goods and has a pallet jack to move goods inside the truck so unless he is a brain-dead heartless bastard he is going to help you as the faster he gets it off the truck and onto your premises the faster he gets to the next delivery.

I have told the dealer. If the truck gets here and it's to much for me I will refuse delivery and buy a different sewing machine.