Damaged sewing machine

[George1520]

I finally got my sewing machine and UPS managed to mess it up real good. The machine is similar to a Consew 146 but it has a post bed instead of a flat bed. They hit the flywheel hard enough couse it to bend. I didn't notice that, because I got distracted by crack in the middle of the bed and the 90 degrees bend in the needle. Luckily the crack stoped spreading where there is a bolt hole. 

I could live with the crack but I could not recenter the needle, it still hits the back of the feed place away from the operator. Or that the machine turns really hard. The clutch motor has a hard time starting to turn the machine and when it does it give full speed for a couple of seconds and then the clutch starts to sleep. When I turn the machine by hand (no belt attached) it is difficult to turns. It turns for couple of rotations and then it gets binds and then starts turning again. It might be because the main shaft is bend. 

So my question is. Is it wort to get it fix? And anyone has any experience with gettting reimbursed for a broken machine? Let me know if you are interested to see video. I'm going to make movie to show UPS. 

Thanks

[brmax]

This sounds terrible. Sorry

I suggest contacting your dealer of purchase for best procedures, going forward. I think they may have insight with these issues more so and can instruct us in some ways to better deal with this.

 

Floyd

[cjartist]

Yes contact the seller and contact UPS.  Hopefully the seller shipped it with insurance.  I once sold an antique ship stove on ebay.  I had the UPS store pack it for me and insure it. It rolled off the truck and the buyer had to go back to UPS to get their money back.  It wasn't difficult on their end.  Made me sad though to know they ruined such a beautiful antique.

Edited March 19, 2017 by cjartist
grammer

[George1520]

I've been in contact with the seller. They handled the shipping and they didn't get insurance.

I called UPS the next day after I got the machine and they want me to open a claim. That was Friday when I only knew about the crack, I will call Monday again after I talk to the seller. 

My father used to work for DHL and he said that is nothing out of ordinary. They throw around and drop packages all the time. 

 

[bikermutt07]

I have different reasons for my choice, but I avoid ups when I can.

[JimTimber]

If you paid by credit card, you might have protections about this kind of thing in your card member agreement.  Visa, AmEx, and MC all have protections included with the transaction (at least on the cards I have/had).

[brmax]

Thats a good point Jim and to add i think a credit card has more benefits than using the bank debit, imho.  

Floyd

[JimTimber]

I'd be returning it to the seller (easiest solution).  If they refuse to give a refund, then I'd pursue a chargeback against them.  OP bought a non-wrecked sewing machine, and it was not delivered.

[Constabulary]

You cannot blame UPS in general (or any other shipping Co.) - a lot depends on how the machine is packed up. I have shipped two machines (one patcher and one sole stitcher) from Germany to the US with UPS and both arrived safe and sound but I built crates for the machines. A lot depends on the sender and how he packed up the machine. It´s easy to blame the shipping company but when the sender is not doing his job properly you can be sure a delicate thing like a sewing machine will be damaged. You sometimes have to remove delicate parts (like hand wheel or parts that stick out) before you pack up a machine. Of course seller / sender "thinks" he did a good job but packing up a machine is more that just putting it into a cardboard box...

[CowboyBob]

On heavier items like this UPS only pays when they are "packed" to their standards which means they want it double-boxed with at least 1" styrofoam between the boxes.And as Const said the handwheel & any other parts sticking out need to be removed.It's a shame they can't handle items better than this but we've learn that they don't so I try not to use them either!