Problems with Tippmann

[MikeRock]

I knew Tippmann from the paintball days, 1990'ish.  Made a zillion aftermarket barrels for their paintball guns and other companies too.  I just copied Fred's first note and pasted it to an email to Tippmann, asking them to quit embarrassing themselves.

God bless

[fredk]

@MikeRock Thank you. It all might help

[Charley1]

Tippmann seems to have had some issues in their shipping department. I ordered some thread back in August, no confirmation of order. Contacted them after about a week, asked about the order status. Don't know who responded, not sure if it was the Chelsea mentioned above, but might have been. Was told they were out of stock on the color I ordered, but would be there soon, and I would be contacted about it and the item would be shipped. Sat tight for almost 6 weeks, and the order showed up at my door, never having been contacted and told the item was in stock and would be shipped. Checked their website, logged in, and it showed my order was "awaiting shipment"". This was in October, and I placed my order on August 21. I just checked again after reading these posts, and, oddly enough, my order is STILL "awaiting shipment", even though it was shipped and received in October. Either some software/system problems, or whoever manages orders and shipping is a total moron, or doesn't care much about the business.

[fredk]

Hi folks, 

I was out all afternoon (my time) and whilst I was out I received an email from Chelsea, timed at 14.41 (my time)

quote

"So it looks like the discount was taken off of the deluxe master crafter kit in our system, so the total you paid, $1460.89, was also supposed to include the needles. The quantity was wrong in our system for the needles. So the total you paid reflects what you wanted, the ordering system for inventory was off on the total and the quantity. We will get out the needles you requested and the flatbed today."

All might be sorted. But such a palava !  I might have to pay customs and FEDEX admin fee, it shouldn't be too much,  but I can live with that

Thank you to everyone who helped or commented in any way

I'll let youse know when the items arrive

 

[shoepatcher]

You put a detailed email of your experiences in a text with back up info and send to the President of Tippman.

I would be screaming all kinds of BS for the way you have been treated.  You are not in the States which may make it a little harder but STILL!!!

glenn

[MikeRock]

Fred,
Was it just the flat bed and needles you were missing?

God bless

[fredk]

Yes. . . . and when I contacted Tippmann for them they wanted me to pay for them again, plus more S&H

[sheathmaker]

 

@fredk, Tippman Boss was my very first machine many years ago (When they were still cast iron), in fact mine was serial #0003.

Mine was a great little machine and i guess they srtill are.  The only problem I ever had with mine is what I call "short stroke".

When sewing be very sure you take the handle ALL the way up and ALL the way down each and every stitch so the thread pick up and bobbin cycle is complete.

Otherwise missed stitches, bird's nests general frustration, etc. Good Luck and enjoy your Boss!

[fredk]

wilco

[fredk]

Ladies and Gentlemen, Class of 1886, wear sunscreen . . . 

I can now say that this is all resolved.

The missing items arrived via FEDEX earlier today, Monday December 5th. A day earlier than FEDEX said they'd be delivered on

I have emailed Chelsea to let her know that the parts have arrived

Thank you all who have either just written anything or otherwise got involved