Makers Mark Stamp - Buyers Beware

[Ferg]

I ordered a stamp to be made, from INFINITY.

Sent vector image with name of font I wanted used along with size I wanted the final image.

I requested a steel plate, no threaded hole in back, no handle. Just a smooth back.

E-mails seemed to get ignored about proper designations.

Received the confirmation of order this morning. Brass plate for Hot Stamping wood, no mention of back being smooth plus

the dimensions for the piece didn't add up.

I called the guy order was placed with. Told him the order was wrong. He said, "That is how you ordered it." Not true but he

insisted I would have to pay extra. Imagine that.

Anyone like to guess where I told him to place the order?

Ask for an immediate credit to my CC, he refused.

This guy hung up on me. A few minutes later the phone rang, it was THE BOSS! Wife answered the phone, wouldn't let me.

Was sure this could be worked out. Wife told him to credit the card and tear up the order. Any problem with that? "No, he would take care of it."

You can bet I am going to access the card account frequently.

Buyers beware.

ferg

[Glendon]

Doesn't supprise me. Infinity is pretty much your generic big corperation at this point. The guys at the top may or may not have some passion for what they do, but the rest of the staff are just doing a job. I've put in a couple of diffrent qoute requests to them, always ignored. I gave up and started doing the smart thing, working with the smaller one man shops, usually ones I learned about on LW.net.

Edited March 1, 2013 by Glendon

[Ferg]

I reordered a stamp from Steel Stamps this evening. Their stamp will make impression 3/16" deep.

I want to have the capability to stamp many different types of leather, dry or dampened, didn't want the Delrin.

ferg

[Snpr9696]

50 years, Ive always had issues with customer service from infinity. one time the emailed me a month later.

I use Phillips Engraving. These guys are great with same day response and usually same day proof requests too after you send them your artwork.

Cheaper too.

http://www.phillipsengraving.com/

[Mijo]

I had the same problem with infinity a couple years ago when I sent them 2 vector drawings of images I wanted made into 2 separate makers marks. They wanted extra money, $40, to tweak each image I sent them and both maker stamps were going to set me back about $300 (including the extra charge). I also needed a set of custom alphabet / number stamps made so I had those made but not the two maker stamps b/c I couldn't afford everything at once. I had to have the proofs for the alphabet stamps revised twice as the dimensions were listed in correctly on the proofs and they also left off some characters that should have been included.

All in all, I'm extremely satisfied with the stamps that they made for me but the interaction to get the job done was sloppy at best. I stopped interacting with them via email and started talking directly with the sales person that generated my invoice, and that seemed to move things a long more efficiently. I'm planning to have them make those two maker stamps, after I get my tax return, as I'm happy with their work (just not their ordering process).

[Ferg]

We received a credit memo from Infinity yesterday evening. That doesn't mean the CC has been credited, we will see.

Talked to Steel Stamps rep this morning. My vector drawings were okayed will receive a proof later today. They were considerably cheaper than Infinity also.

ferg

[Art]

Ferg,

I haven't used Infinity for a few years, but ordering was ok and the product was top top quality.

Art

[Ferg]

I guess my red flag went up when they seemingly ignored my e-mails. While he said he was looking at the e-mails, saying what I had written, I also was looking at them, he was wrong and had no intention of acknowledging the fact.

When they sent the confirmation of the order it was almost all wrong. When I spoke to him on the phone to verify the order he mentioned the lettering I had chosen was going to be a further charge then told me they would absorb it. I have a feeling someone higher up told him he needed to make up the difference. That came about by intending to give me the brass, stamp for wood, and a further order for a hot stamping tool. When the gentleman wanted to argue with me I let him have it. My wife says,"Why do you do that?" My nature I guess. LOL

I definitely will never recommend them to anyone.

ferg

[ABC3]

That surprises me. I've ordered 3 stamps from Infinity and all were top notch. I thought a little high but quality.

[corter]

I've ordered tons from Infinity and never had one issue, always great with response time. I'm confused though, if they charged your card that means you ok'd the proof, no? They always have me ok a proof in writing before anything is charged.

It's very helpful to do your own proofing and design work if you'd like to save time and money, as that's hard to convey in writing for ANY profession. When you have someone doing a half hour or an hour of digital work to change a font and space it correctly so it will read, or prepare the file for production, $40-100 really isn't much of a fee compared to things like graphic design and CAD for casting hardware. I'd bet that it takes more time than the production of the stamp itself, and I'd pay that price any day for a professional with experience to make sure that my brand name reads clear on my work for the life of the brand.