Funny/sad Story About Tandy Leather...

[Dougster]

I just started working with leather two months ago (October 2015). I'm old enough and have had a steady job for long enough that I was able to spend about $2000 since I started, almost all of it at the nearby Tandy Leather. (I have enough leather now to last at least six months...)

Well, one of their Twelve Days specials was a Tucson Python side, so I bought one. Apparently Tandy corporate had a computer glitch, so they charged me $21 less than the stated price. I didn't notice until I got home and entered it in my books. The next time I was in the store though, the manager was in a tizzy about it and was giving me a hard time. Seemed sort of odd to me that she was angry with me about something that wasn't my creation.

Well, I gathered up a few items and made for the checkout. The price was a bit higher than I expected, but I just figured that I had added in a couple extra items and hadn't looked closely at the prices. On the way out though, the manager looked at me and said, "we're square now."

The more I think about it, the more it disappoints me. The $21 itself is mostly unimportant (especially compared to the other $1900+ I spent there), but that interaction with the manager was such that I don't believe I'll be shopping at that store any more.

Sigh...

[AndyL1]

WOW! I am at a loss for words at the nerve of that manager. That is absolutely ridiculous. I would share your story with Tandy.

[JLSleather]

I just got a flyer in the mail yesterday, which includes a reduced price on 3/4 oz royal meadow tooling leather. That's always been good leather -- I've used it for years, made a few wallets (or 1000). But I haven't ordered any because they told me that was discontinued and no longer available. Now, it's on sale ... :#!@N@!#$!

[25b]

That would be enough to make me file a chargeback on the credit card for that stunt.

Then, once they approve the chargeback and the card was credited, I would go to their store and dump everything from that particular sale on the floor for them to restock.

I don't take things like that very nicely. There's no reason she should have done that...you had absolutely nothing to do with the error. She should've just ate the loss and moved on. What she did was unacceptable, in my opinion.

Edited December 16, 2015 by 25b

[jfdavis58]

Been a customer for almost 3 decades-never heard of anything like this. I doubt I would take it so calmly; rather I would call corporate, better business, attorney general and my lawyer. It's not much money but the principle is the real issue. What the manager did was -in my opinion- illegal and criminal. We all buy items marked or tagged by the seller and never question the pricing unless we have an advertisement or a coupon--not our responsibility to verify. I know I've found mis-marked items and taken advantage of the windfall. I assume that it works the other way more often then I would care to know.

[veedub3]

There is no way she would have charged my card on a current order for a mistake "THEY" made on a previous order. No way would I allow them to take advantage of me that way. I wouldn't care if it was a nickle. They made the error, they should eat the loss and move on. If she would have said that crap to me, I would have turned around and returned every single item I just purchased, and called the Corporate office from the store to complain about what happened.

[Redochre]

Dougster that is in no way shape or form exceptable behaviour by that particular manager. With the amount of money you've spent there they have already made a pretty healthy profit off of you.

If they have done this with you then they have done it to someone else, head office should really know about it.

I can only speak from experience with Tandy UK, I've found them a terrible company to deal with. The only reason I dealt with them was because of one particular employee who was a wealth of knowledge and was also honest about the stunts Tandy pull.....He has now left

One example is the royal meadow promotions they do.... He openly told me they rebranded craftsman oak sides.....

[fredk]

What she did is totally illegal in the UK

[rmr]

Dougster

With the amount of $ you have spent there in the short amount of time- if it were me- I would shop elsewhere. Besides- there are far better superior quality suppliers of leather and leatherworking tools out there than Tandy

[Norton Custom Leather]

Springfield Leather Company

Springfield, Missouri

I left Tandy due to the corporate BS. Over pricing, lack of quality tools & leather, lack of exotic leathers & so on. Corporate will not let the store employees match any prices of competitors. The people that work at the local Tandy store by me are awesome though. You can go in for an hour, talk leather & they don't try to pressure a sale.

SLC has never disappointed.