Not responsible ..

[JLSleather]

Yet another one down in flames.  Thought I'd order some hardware - holster clips, paddles, screws -- so I signed up for yet another site (knife kits) only to get a message at checkout that they won't be responsible for lost packages.

This, apparently, has become the new norm.  I know I could call my credit card company and basically"break it off in 'em" over paying for something and not receiving it. My card company would charge back, and I'm guessing repeated instances would result in fraud charges.

Still, I'm just not doing business with people who do things that way -- just don't need the headaches.  One more place down... 

 

[TonyRV2]

This doesn't even make sense for a business to do seeing that companies like ups and fedex will insure deliveries.  

[JLSleather]

Yep, simple.  And I've asked about this in more than one place -- the response is they shouldn't have to pay for it.  I know most places add teh cost into either the shipping or the item price, and that is fine -- I expect to pay shipping charges.  But don't ask me to pay shipping charges, then tell me 'not our problem' if you don't get it.

I think there actually ARE merchants ignorant uneducated enough to think that they can actually get by with this (and they can, if you let them).  Most, though, I think are hoping you won't know your rights.

So, this topic not about bashing any one (or more) supplier, so much as about informing the buyer.  USE your card, and the protections built into it.  Good for you and your order, and good for all of us in the long run.

Strange enough, in this instance, the shipping was about $7.50, which I know is sufficient amount to send that small order priority mail, which would automatically be insured up to $50 (actually, mine are insured up to $100) just for using priority mail (no added charge).

 

 

 

Edited December 1, 2016 by JLSleather

[TomG]

I disagree with your blanket statement.  It is not that black and white.

If the package is insured, the shipper is responsible for recouping the value of the lost shipment.  In that case, yes.. the seller should replace the items at no charge. 

But if the buyer is offered insurance and declines it, that is their gamble and they take the hit. Once it is accepted by the shipper it is totally and completely out of your hands and control. While I sympathize with the buyer's loss, it is not my fault that it was lost. Why should I HAVE to take the hit.

Before you try to rip my head of... Personally, I will, in general, make the order over and ship it. But, don't tell me I have to if they have declined the minimal cost of insurance.

And NO.. I do not and will not include the shipping costs into the item price. It's too bulky and unwieldy to manage with a wide range of products and destinations. Especially international.  $8 to Canada, $16 to UK and $23 to Australia. 

I put the weight into the shopping system and let the customer choose how they want it shipped and if they want insurance. I add $1 to cover the cost of the envelope/box and the system adds the exact cost of the postage in.

 

 

[MADMAX22]

Could have told you to stay away from that place anyways. Its like the tandy of knife making stores. 

Typical for any company to be large enough to have bean counters, once they are that large the individual customer can piss off.

[JLSleather]

Each person / business / supplier does things their own way   For me personally, if I pay for something but I don't receive it, they'll hear from me.  If that doesn't work, they'll hear from VISA.  If in the end they wish to involve lawyers, I'm okay with that too I suppose... just seems easier to order from someone NOT intent on telling me that my hard-earned money just went into a crap shoot and I may or may not get what I paid for.

I mean, if there's "nothing wrong with it", then why do you never see it stated that way?  What they mean is you send me money, hoping to get this here thingie, but that may or may not actually happen.  So why do NONE of them say that?

I've done pretty well with the post office.. only one misplaced package in the last 10 years, and two total in over 20 years.  One package they found and got it back on the right path.  The other was destroyed, and they paid me for it in full.  So, no complaints there.

But if a package I sent goes missing, or damaged, I don't see where it's the buyers "problem".  Shipping insurance is for the benefit of the SELLER, actually.  I haven't read the civil code for every state -- and I don't intend to --- but I think you'll find something to the effect of a contract not being enforceable if it contains clauses which are not otherwise legal (this is why you see paragraphs included about "severability").  Someone cannot legally "agree" that they understand they may get nothing.  if I order something, I will get either my money or my purchase.  But that's just me.

 

Thanks Madmaxx... new place for me... searching for different styles of clips.

 

[MADMAX22]

Assume your looking for better clips for the 380 laser holster you were working on? 

Did you try contacting Paul Long, he had some nice looking clips at a fair price but not sure if they are wide/strong enough for a holster. 

Maybe theclip.com 

Edited December 2, 2016 by MADMAX22

[JLSleather]

Yeah, I been snoopin'.  Price for those things is all over the map -- I saw the same clip on a dozen sites from 75¢ each to $6.00 each!  

That little S/W, she wants to be able to use it without a belt, so I could go with a clip (if there's one that will fit) or even a paddle (which would be easier to arrange).  Opened my mouth and said i'd do it, so I'll do it - one way or another

 

[JLSleather]

9 hours ago, TomG said:

Why should I HAVE to take the hit.

Because the shipper is acting as your agent.  Though not an "employee" by legal definition, they are - though temporarily - working for you.

When a contractor uses a subcontractor (who is by legal definition not an "employee", and that subcontractor causes damage (destruction, delay, whatever) does anybody believe that the original contractor isn't responsible?  Of course he is.  Now, he may seek reimbursement for his damages from the subcontractor he hired (just like I would from teh post office), but the person getting teh work done is coming after the contractor they hired, not anybody who he paid to help get the job done.

If anyone really believes that this is reasonable, try mailing the mortgage payment.  If for some reason the bank doesn't get it, just tell the bank that's too bad... I mailed it, it's out of my hands, so too bad / so sad for you. Good luck with that.  

For me personally, I was willing to pay for shipping (even though I knew that was more than twice what the shipping should cost).  But I dont' want to hear somebody ask me to insure a package twice (priority insurance, plus some other "insurance").  And I certainly aint gonna listen to somebody tell me that I may or may not get my order ....  I just clicked on out, and that stuff can sit in that shopping cart forever.  Well, probably just till a while after I've moved and the email address is no longer valid and starts bouncing emails back to them ...

OH>. from teh other side of the coin, as a seller, if it happened once (it has, just not this year) I would just "take the hit".  If it happened with any regularity, I would assume I need to find and use a different method of shipment.

Edited December 2, 2016 by JLSleather

[Mark842]

10 hours ago, JLSleather said:

I've done pretty well with the post office.. only one misplaced package in the last 10 years, and two total in over 20 years.  One package they found and got it back on the right path.  The other was destroyed, and they paid me for it in full.  So, no complaints there.

Curious on your volume or if the postal service in my region are buffoons. I average 10-12 lost shipments a month. Biggest offenders seem to be the Salt Lake City Postal distribution center and Dallas/Ft Worth. They are the roach motel's of the postal service. Thinks check in and they never check out.

However, to the original subject. I agree. I never stick a buyer with a loss. they always get their item, with exception of one guy who had his package lost 3 times. He got a refund. If your running your business as it should be run you are insured for such losses either through your carrier or you self insure as I do.