Contributing Member JLSleather Posted June 13, 2017 Contributing Member Report Posted June 13, 2017 (edited) Just one more "attaboy" for Bob Kovar. Talked to Bob by phone on Friday. Thread in my hand on Monday. And it was THE thread I asked for -- not "something" plus a speech about how he'll "make it right". For those old enough to have forgotten, or those young enough they've never seen it, THIS HERE is customer service -- send the customer what they asked for, at the advertised price, in a reasonable amount of time. Sending the wrong goods, or billing problems, or slow response.. an offer to "fix" the problem the supplier caused is not 'customer service' -- it's 'damage control'. I ordered thread, not a fancy pile of bull poo. And thread is what I received, so thanks again, Bob ... Edited June 13, 2017 by JLSleather Quote "Observation is 9/10 of the law." IF what you do is something that ANYBODY can do, then don't be surprised when ANYBODY does.
CowboyBob Posted June 13, 2017 Report Posted June 13, 2017 Hey Jeff, Thanks for the kind words,glad you got it so quick. We do as hard as we try not to make a mistake once in a while like anyone can BUT we work on them & TRY not to do it again. Thanks, for your order. Bob Quote Bob Kovar Toledo Industrial Sewing Machine Sales Ltd. 3631 Marine Rd Toledo,Ohio 43609 1-866-362-7397
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