Siegel Will Try To Ammend

[StevenSiegel]

Hi,

This is Steven Siegel.

The MOST important thing to me has been honesty and ethics in business which should translate into good customer service and good value for money spent.

I would like to hear from ANYONE who has had a customer service issue with our company at ANY time in the last 100 years (I'll even take responsibility for my grandfather... He took care of me).

Email me (do not call) with a BRIEF description of the issue and customer number/phone number so I can research the account TO siegel.leather@gmail.com

1) If the issue was resolved satisfactorily, I will send you a free gift, either some Sedgwick Leather Care or a skin of Leather or some Hardware (tell me which you prefer)

OR

2) If the issue was NOT satisfactorily resolved, I will work out a solution which should make ANYONE very pleased with the resolution.

To me, this is NOT about MONEY/BUSINESS, it is about taking care of the people who put their trust in us when they ordered and were disappointed for whatever reason.

Best Regards,

Steven Siegel, CEO

Siegel of California, Inc

Edited February 14, 2011 by StevenSiegel

[King's X]

From a previous customer and a recent conversation, I just want to say that I believe you will succeed in improving your customer service. I wish you the very best for 2011~

[StevenSiegel]

From a previous customer and a recent conversation, I just want to say that I believe you will succeed in improving your customer service. I wish you the very best for 2011~

Please email me as requested above. I would like to send something along to you. We had a great conversation and you gave me some good advice.

[drman63]

Steven I got my leather today and it was grade A. Thanks for 6 hides of quality leather and for answering my email so quickly sunday night. I will definitely buy from you guys again.

[outcast]

Hi,

This is Steven Siegel.

The MOST important thing to me has been honesty and ethics in business which should translate into good customer service and good value for money spent.

I would like to hear from ANYONE who has had a customer service issue with our company at ANY time in the last 100 years (I'll even take responsibility for my grandfather... He took care of me).

Email me (do not call) with a BRIEF description of the issue and customer number/phone number so I can research the account TO siegel.leather@gmail.com

1) If the issue was resolved satisfactorily, I will send you a free gift, either some Sedgwick Leather Care or a skin of Leather or some Hardware (tell me which you prefer)

OR

2) If the issue was NOT satisfactorily resolved, I will work out a solution which should make ANYONE very pleased with the resolution.

To me, this is NOT about MONEY/BUSINESS, it is about taking care of the people who put their trust in us when they ordered and were disappointed for whatever reason.

Best Regards,

Steven Siegel, CEO

Siegel of California, Inc

You can't find better customer service than that. I'm impressed, and I believe that Siegel Leather does have much to offer us at Leatherworker.net. as any other supplier would.

[King's X]

Please email me as requested above. I would like to send something along to you. We had a great conversation and you gave me some good advice.

Please there is no need to send anything. At the next show that we meet, a handshake will do!

Really, best of luck in your endeavor!

[terrymac]

Steven,

I don,t know you nor have I had any dealings with your company, but I want to commend you for taking "ownership" of your problems, and resolving them to the best of your ability. I was in business for a long time, and regardless what my employees or representatives did , the buck stopped with me. It was then up to me to make sure it didn't happen again, even if it meant removing people, or doing whatever was necessary. It appears that is your direction, and I really don't know what else you can do to make amends for the past. The true test comes in assuring it doesn't happen in the future.

Good luck!

Terry

[pinkchaps]

Mr. Siegel,

I personally feel like if you don't have time to talk to me on the phone I don't have time to do business with you. Email you??? Seriously? You're asking people who have had customer service issues with you to email? Wow. I too have had customer service issues with you in the PAST. The last time I called to place an order you transferred the call to a sweet girl who could barely speak english....no thanks. I personally prefer someone with good communication skills. I have spent ALOT of money with you in the past but, I have made my best effort to change that....besides, I know you're much to busy with " Walt Disney Corp., The Kentucky Derby, and NYPD" to do business or talk to us "hobbyists". You do have nice leather but, alot of people have the combination of nice leather and good customer service.

Thanks!

[rickybobby]

To me, this is NOT about MONEY/BUSINESS, it is about taking care of the people who put their trust in us when they ordered and were disappointed for whatever reason.

Best Regards,

Steven Siegel, CEO

Siegel of California, Inc

Steve,

You have had a challenging year, many changes and losses for you. Many people like to get on the computer and "flame" others, it is very easy to do. I see this as a genuine attempt at turning a problem with your business around. Your company has not been around for 100 years because of poor service. You understand it all falls on you and you are here to make it good for those customers that will participate. For those that will spend the time typing an entire thread here on LW.net to trash talk but will not send you an email, it is their loss and their prerogative.

While you were traveling back east and abroad I think some things slipped past your employees. That you will need to deal with and, send them down the road if they cannot represent the company how you need them to. Stick with your game plan and look ahead and the business will follow.

Rick

[bkingery]

Mr. Siegel,

I personally feel like if you don't have time to talk to me on the phone I don't have time to do business with you. Email you??? Seriously? You're asking people who have had customer service issues with you to email? Wow. I too have had customer service issues with you in the PAST. The last time I called to place an order you transferred the call to a sweet girl who could barely speak english....no thanks. I personally prefer someone with good communication skills. I have spent ALOT of money with you in the past but, I have made my best effort to change that....besides, I know you're much to busy with " Walt Disney Corp., The Kentucky Derby, and NYPD" to do business or talk to us "hobbyists". You do have nice leather but, alot of people have the combination of nice leather and good customer service.

Thanks!

WTH????, what does the man have to do, stake himself to a cross in public and let people throw flaming knives at him. The man does have a BUSINESS to attend to. Why is everyone so quick to Not give him a chance to make ammends. How about putting yourself in his shoes for just a day, he has been nothing but bashed and trashed on this site for the last three months and I think he deserves a break. He has admitted he has had problems with customer service this past year. So how about we give the man a chance and see what happens.

Bryan