Dover leather Report post Posted October 17, 2015 I recently bought a cobra sewing machine. I read a lot of great things about the company and the customer service Steve provides. I have tried to call them and email for over a week with no response. Does anyone know if there has been a change in ownership? Quote Share this post Link to post Share on other sites
Colt W Knight Report post Posted October 17, 2015 I recently bought a cobra sewing machine. I read a lot of great things about the company and the customer service Steve provides. I have tried to call them and email for over a week with no response. Does anyone know if there has been a change in ownership? I thought I read that cobra steve had to have surgery recently. Quote Share this post Link to post Share on other sites
JLSleather Report post Posted October 17, 2015 What happened? Did you figure out it doesn't stitch back in the same holes? Or were you thinking that they somehow forgot to include a manual? Wait. were the bolts missing, so you can't bolt it to the base? Quote Share this post Link to post Share on other sites
Dover leather Report post Posted October 17, 2015 I hope Steve gets better soon. I am surprised no one is there to take care of the store in his absence. I did email someone else a few weeks ago and I tried them lately and got no response. It did pretty good but now it has loops on the bottom. I have done what Al suggested in the video to adjust but it still didn't help. Quote Share this post Link to post Share on other sites
DoubleC Report post Posted October 17, 2015 (edited) Someone needing surgery isn't a topic for ha has Jeff. Just because you can't use a cobra is no need to make fun of them OR Steve. Dover I've had nothing but wonderful interactions with the LMC. I asked them to send me a table and they did at no charge. I lost my screw out of the feed dog (way teeny) and Steve brought me one to Sheraton when I was there for the trade show. If you go to Facebook and type in Al Bane for Leather It has his phone number on his page and I'm sure he'll be more than happy to help you while Steve is out of commission. Cheryl Edited October 17, 2015 by DoubleC Quote Share this post Link to post Share on other sites
CowboyBob Report post Posted October 17, 2015 Looping on the bottom is always the top(needle) thread,it is either #1 threaded incorrectly(you need to make sure your going around the 2nd tension 1&1/2x) OR #2 the top tension is too loose so tighten it 1/2 turn @ a time (the top one on the back) Quote Share this post Link to post Share on other sites
Art Report post Posted October 18, 2015 Call 909-800-1429. Art Quote Share this post Link to post Share on other sites
Wizcrafts Report post Posted October 18, 2015 I recently bought a cobra sewing machine. I read a lot of great things about the company and the customer service Steve provides. I have tried to call them and email for over a week with no response. Does anyone know if there has been a change in ownership? Post some photos of the thread path and I, and/or others will assist you until Steve is able to get back to you. We will be wanting to see the top thread as it goes around the top tension disks, then around the bottom set, through the check spring , up through the take-up lever, and down to the needle. Why? Because sometime the thread is overly twisty and can twist out of the upper tension disks to the point of having no tension at all. Quote Share this post Link to post Share on other sites
Dover leather Report post Posted October 18, 2015 Thanks for the help. Its nice to know folks are willing to help. The cobra seems like a great machine I have enjoyed using it. I did check the thread path twice and went step by step watching Al's video. I will try him tomorrow to see what he suggest. Quote Share this post Link to post Share on other sites
bruce johnson Report post Posted October 18, 2015 FWIW regarding Leather Machine - I'd suspect that David and the other guy are both at the guild show in Indiana this weekend. Takes a few days to get there and I expect a few days to get back. Quote Share this post Link to post Share on other sites
