Should I return this?

[MADMAX22]

4 hours ago, strathmoredesigns said:

Yeah, I'm by no means ready to toss in the towel with these guys, I just wanted to get a second opinion. I plan to reach out and see what they say/ 

If its who I think it is probably wont be the last time you ask yourself if you should return it. Not sure what happened to them in the past few years, there mark up is usually huge compared to what you can get it for else where, if its not then ya should probably wonder why. 

[strathmoredesigns]

Just wanted to give an update. I sent a email with pictures of the strips I was dissatisfied with to the place I purchased them from asking if I should send them back. A few days later I got a UPS notification that a package was on its way and a few days later I got a note apologizing for the inconvenience and letting me know what they'd done to correct it. In the end, I complained about 4 strips and got 8 new ones free of charge. I think they handled it pretty well and I'll definitely be shopping there again.

[bikermutt07]

That's great.

[keplerts]

How does anyone stay in business making these kinds of mistakes and incurring the cost of replacing and re-shipping the same products?   Profit margins must be HUGE.

[TonyRV2]

5 hours ago, keplerts said:

How does anyone stay in business making these kinds of mistakes and incurring the cost of replacing and re-shipping the same products?   Profit margins must be HUGE.

Good customer service equals repeat business, is how.

[MADMAX22]

On 3/26/2017 at 4:03 AM, TonyRV2 said:

Good customer service equals repeat business, is how.

 

On 3/25/2017 at 10:17 PM, keplerts said:

How does anyone stay in business making these kinds of mistakes and incurring the cost of replacing and re-shipping the same products?   Profit margins must be HUGE.

 

When your making twice what you paid (if not more) then you can afford a couple of small time orders being screwed up. 

[Tugadude]

If they aren't making twice what they paid they wouldn't be in business long.

[Tugadude]

Since they went over and above to fix the problem you should probably identify them.  I know who they are but it is your topic.  I am just tired of complaints against them elsewhere on this forum.  And they sponsor the forum, BTW.  Helps keep it free to participate.  Let's at least credit them for that.

[Sceaden]

21 minutes ago, Tugadude said:

If they aren't making twice what they paid they wouldn't be in business long.

Absolutely, for that type of product a 2x markup is where retail would start. Give the wholesalers a 10-20% off and call it an acceptable margin to stay in business and pay your employees. 

If you are manufacturing 5x raw materials is standard. 

Edited March 28, 2017 by Sceaden

[JLSleather]

Regardless of they're "named" or not, there are a number of "suppliers" jacking up the price of .. oh.. pretty much everything.  One of the biggest problems with the country -- we get "incentives" to hire people, then get billed for several types of insurance (liability, work comp, unemployment to name a few), taxes, overhead, operating costs... and then expect someone ELSE to pay for it   In the end, they'll keep doing it as long as people keep paying it.  

It's smoke 'n' mirrors.  My buddy bought a brand new truck for himself -- pulled up just to show off to me.  Nice truck, but not enough to impress me.  He says he's a contractor, and you have to "look professional".  I told him when I see the con-man-tractor pull up in a shiny truck, I don't see "professional", I see a guy who likes shiny trucks and thinks I should pay for it!  It isn't him doing the work anyway -- and I think the money should go to the guy doing the work.

Personally, I cut out the middle man nearly every chance I get.  ALL of that above could have been bypassed by ordering from Hermann Oak.  I have ordered from other suppliers, and I may again down the road.  But as a rule, I like to pay the guy who makes the product I need.