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Posted

I've had this happen to me twice now. Buyer orders item, needs to provide info on style/size, never answers e-mails/convos. Both times, it was a Western Hatband, requiring hat circumference and tooling style choice. I finally refunded the first one. This one I have sent messages to the buyer, (already paid!), requesting the info so I can get started on the hatband. No replies, no complaints that it hasn't been shipped, nuthin'. The buyer this time, has been a member of Etsy since 2016, but has no favorite shops, no favorites on items, no purchases. Nothing except this order since 2016. Weird. I've been sitting back and waiting to see if they ever even show that they ordered something that never arrived. I don't like this tack, since it shows as way overdue on my delivery time. I'd suspect a scam, except that I've been paid!!!

Anyone else seen this? 

Jeff

So much leather...so little time.

 

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Posted

This is a bummer experience!

I am not on Etsy- a friend who does quilting crafts is. She has experienced it as well. She documented all attempts to contact seller and no response- refunded the sale and alerted Etsy as well. 

About 6 months after- she was contacted by a bank regarding the transaction- seems folks can "test" stolen card numbers by buying something. They are not interested in the product- they just want to see the transaction go through so they know it is a good card.

Maybe the same- maybe not... no way to know. Its just ones and zeros blipping by... not a human standing at a counter (Who could be using a stolen card too).

Hope this helps- keep records of communication attempts!

 

Posted

Yep, I've experienced it when I use to offer stuff that could be customized. I would put it right in the listing that if they did not include the needed info within 24 hours their order would be refunded and canceled. After dealing with over and over for a few months I no longer sell anything customizable on Etsy. Then I don't have to worry about stock being tied up.

 I would suggest making a model of your hatband with an adjustable buckle so you can just say it will fit a hat with a size xx to xx. Then do a separate listing for each tooling design.

Posted

Silver Forge, that's what I was thinking, but that is usually for far less money. $35 a pop to test card numbers would get expensive in a hurry!

Mark, that's a thought, I might try that. It has been the hatband each time.

Thanks,

Jeff

So much leather...so little time.

 

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Posted

cutesy is a strange place.  I've heard horror stories in their forums about people so terrified at the thought of a "negative review" or "bad feedback" that they basically let the "buyer" keep an item, send 'em a refund, and all  but apologize for the "buyer" being put out :rofl:

I got an email late last night, guy wants to know if this item is ready to send out or custom as "I’m looking for something now not in 3-4 weeks."  I double checked the listing, which - sure enough - clearly says ships in 3-4 weeks.  Right next to the pic of the goods.

But that wasnt' the thing so much .. guy coulda missed it.  But his "please advise" is a bit militaristic for me (only missing the ASAP), so I won't be replying.  At all.  Some people ... :rolleyes2:

 

JLS  "Observation is 9/10 of the law."

IF what you do is something that ANYBODY can do, then don't be surprised when ANYBODY does.

5 leather patterns

Posted

Well, technically, you've already "advised", right there in the listing. Heck, that even beats "asap"!

Jeff

So much leather...so little time.

 

Posted

The phrase "please advise" in my experience is typically used by scammers but that said I have used the phrase when peeved off at some thing / issue to get a point across. One could say the phrase maybe a little way of being passive aggressive before I get nasty.

kgg

Juki DNU - 1541S, Juki DU - 1181N, Singer 29K - 71(1949), Chinese Patcher (Tinkers Delight), Warlock TSC-441, Techsew 2750 Pro, Consew DCS-S4 Skiver

Posted

Yep. I have  a hard time answering questions that are already clearly explained. Luckily my business partner is willing to answer these questions as it is probably 30% of our paying base. An example listing:

Title: Pair of Black Leather Motorcycle Lever Covers with XXXX.....

Description: Blah blah, blah......

Included with purchase:

1) Pair of leather lever covers (2 covers)

2) Leather Lace and bead set

3) Installation Instructions

 

#1 question we get every single day?

"Is this for one cover or the set?"

Posted

Probably thinking back to when they bought a "Pair of pants", and only got one item. Life is hard for some.

So much leather...so little time.

 

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