What can SLC do for you?

[TonySFLDLTHR]

As much as I know this can open a very big can...we want to hear from you. I would rather this not turn into a bash session of where we have messed up and so on. But I want this to be a topic of what are you looking for that you can ever seem to find from us?

Is it the really high end tools? Is it a different leather? Is it different hardware? 

Maybe it is none of those, but its something else. We never know unless we here from you.

[YinTx]

I like that you have started selling the acrylic templates.  Also, I like the Carve-rite templates, but with some modernized motifs.  Always looking for Made in USA hardware, solid stuff not cast zinc or brass with cheap nickel plate - I've been embarrassed using that on customer's belts, etc already. 

I also like that you have braved the storm and come on LW.net to resolve customer issues, get feedback, and be present.  That is not a product, but it is a service that is hard to find from other vendors and worth a lot in my humble opinion.

YinTx

[TonySFLDLTHR]

4 hours ago, YinTx said:

I like that you have started selling the acrylic templates.  Also, I like the Carve-rite templates, but with some modernized motifs.  Always looking for Made in USA hardware, solid stuff not cast zinc or brass with cheap nickel plate - I've been embarrassed using that on customer's belts, etc already. 

I also like that you have braved the storm and come on LW.net to resolve customer issues, get feedback, and be present.  That is not a product, but it is a service that is hard to find from other vendors and worth a lot in my humble opinion.

YinTx

We just 6 new acrylic templates in. So we will have them in the new item process very soon! Carve-rites also have more coming! (What are you thinking for modernized?)

Hardware is slow right now. Trying to change mindsets here that customers are good with a bit higher price if the quality is there! So, keep pressing those questions and let us know that market is there!

On your final thought...it is not always easy to hear where you fail and the tough convos are always going to be there. But I know for me...I really respect you guys and gals for letting us be able to respond to them. I think we all know we are going to make mistakes...but here at SLC we are going to work with you to fix them to the best of our ability.

[CastleLeatherWorks]

i would like splitting services. as i do not own one myself..sometimes i like the leather you carry but don't buy because i cant get it split to the weight i want.

[battlemunky]

I too appreciate that you are on here representing SLC. As good, bad, or indifferent as our issues/questions/etc. are/have been, you still come back and remain positive.

Regarding "stuff", I would sure like to have more higher quality options even if it means higher prices but it needs to be commensurate. Expensive for expense's sake is meaningless to me. For example, Vergez Blanchard wing dividers...I think I paid almost $100 bucks for mine. $100 for wing dividers! I guarantee you though that I will never wear them out or break them and they are ridiculously well made. Worth $100? I'm not sure but my great grandkids will likely be able to answer that question. On the other hand, some of the Craftool stuff, in particular an edger I have from them, IIRC was $40 and the collar is cracked and it doesn't stay sharp like the heat treat is bad on it or something. It won't make it past my desire to pony up some $ for a set of Master's or Palosantos let alone to see my great grand kids.

If y'all can find some good quality stuff at even better prices, you'll have a lot more of my business.

Oh, and more of Kevin's dog.

[YinTx]

7 hours ago, TonySFLDLTHR said:

We just 6 new acrylic templates in. So we will have them in the new item process very soon! Carve-rites also have more coming! (What are you thinking for modernized?)

Awesome, I'll keep my eyes open for them.  As far as modernized, I'm thinking things other than oak leaves, acorns, flowers and vines.  If I knew what that was I'd have already drawn it and tooled it!  I have seen koi templates, skulls, feathers, etc but even that is a bit dated.

YinTx

[Handstitched]

17 hours ago, TonySFLDLTHR said:

Maybe it is none of those, but its something else. We never know unless we here from you.

Can you increase the Aussie dollar ? Nah, .....just kidding    

Its pretty crook atm .  If/ when  it goes up , I can get stock from the US , not vaible atm . 

HS

[Frodo]

Is goof proof going to expand its color availability? 

[Retswerb]

Heads up - just tried to look at your site again and got a server error, looks like the site is down. EDIT: that was quick, seems to be normal now.

20 hours ago, YinTx said:

I also like that you have braved the storm and come on LW.net to resolve customer issues, get feedback, and be present.  That is not a product, but it is a service that is hard to find from other vendors and worth a lot in my humble opinion.

This right here is huge to me as well. 

Edited November 20, 2020 by Retswerb

[Sheilajeanne]

Open an outlet in Canada, so I don't get hammered with duty and shipping costs??

Sorry, just dreaming...