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    Springfield, MO

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  1. Here is a video we did a couple weeks ago. We show how to find the middle of a belt to put a name in. Also, we talk about and show how to space letters. It is an hour long, but we have fun and answer some other questions. Customizing a Belt https://youtu.be/9-CfbHUnw1I
  2. Did you happen to contact us with this issue? Because I dealt with a few of these as we made the changed. The website is on the same platform and not a single account was canned...deleted...change...or anything. The front end of the website had nothing to do with the back end. All the accounts that were brought to my attention I was able to get access to the new site and all of their past orders. However there were some accounts that had a setting that was being made to some peoples account in the old account. Incorrect orders are not good for you or for us. We certainly fix them to the best of our ability when they happen, but the extra shipping of items back and forth is not good for anyone. We have changed our order picking and packing process and we are now able to see who might be messing up and retrain them or find them a new area to work in. 2020 we did more than double of web orders than we have ever done...and that is thanks to our customers. But doing more than double of orders has put a strain on the old processes and the amount of people we were allowed to have. Just know we are in the business of trying to make you successful and we understand frustrations with incorrect orders is not achieving that. What I can say is with any business...clear and calm communication goes a long way with anyone.
  3. As some others have talked about before, most of hardware and buckles come from overseas. That's not to say some hardware is made in the US, but it is not the majority. We have been struggling to get it on a boat to get it here...two fold issue...slow boat (hahaha) and no product to put on the boat (or smaller qty). I know I can say we are doing our best to source new buckles and hardware...we have some on the way, but the process is painfully slow. All of this is now coupled with Covid and the Chinese New Year celebrations coming up in Feb. Is there a certain buckle that you were trying to get? We might have it and if not we might have a source for you to get it.
  4. We can get some pretty scary looking leather. The best bet is to call in and see what leather gathering can dig up.
  5. That is awesome! This reminds me that I need to get started making changes to next years edition!!!
  6. I think the point the Kevin was trying to make here is that the density of the poundo is what creates the surface to not be as ideal to punch through. Bounce bounce bounce as you try to punch punch punch...where the poly board gives you a solid punching surface...even if it is set on poundo. (But I will see if I can get him to do a follow up video and why he said what he did) Cutting on a cutting board is good and so is cutting on poundo. Me personally I like cutting more on poundo...because my project doesn't try to slide around as much as it does on a poly board. I can say though, that in our leather gathering department they have a table with each surface to cut on. Both marked with sqft squares.
  7. That is the thing and I am sure Wiz or anyone would really agree. The casts are all the same and the same with the Juki. Like most things in life we get attached to names. As far as I am aware we (SLC) are the only ones who actually stock Cobra Machines in our store. Unfornantly we are out of stock and can't get any from Leather Machine Company. At one point I heard they had cases popping up in their warehouse and closed to keep it from spreading more, but I can't confirm this story. Either way...machines aren't going out of there for right now. As soon as we are able to get stock we will update in the best ways we have.
  8. I have a guy that has contacted me and has a N. Porter Saddle. Serial #11474 Would love to make contact with you @BNEWTONP there are some museums that would love to talk with you as well. This would be awesome if we could digitize this catalog!
  9. @rodneywt1180bThe hand sewing thread is what we get and branded Rhino Thread. The majority of the sewing machine thread is from Leather Machine Co. I have not heard of the last one you put, but we are always looking to expand where we can. @Frodo this is in the works...I can't agree with this more! @Alaisiagae we don't cut lace, but we have a lace maker. (which we should make a video for) https://www.springfieldleather.com/Lace-Maker-Plastic that way to get the leather you want and you can cut your own lace...might be cheaper to do it that way too. I will mention about the stamping tools...because you are not the first to say this. @MedusaOblongata T-Slots are a great idea. We have a die for them, but we don't sell the shape. We do make custom stamps. We can make custom acrylic templates as well...for that contact me and I will get you to the right person. I am in the process of getting pages like that put on the website. @chrisash that is easier said than done in these times. @Elph53 that is some great thoughts! I will pass it on!
  10. We have some, but we have trouble keeping them in the store because people come and walk off with them.
  11. So, the Carve-Rites are made off of Denny’s toolings don’t get that part mixed up. These are things he has done in Sheridan Style. I know they say India on them...because the plastic the are molded from comes from there. Noted on the dyes! They really are a good deal and you could find yourself looking at an SB Foot oil tan in some cases!
  12. Thank you all for this great feedback so far and I am passing these notes on for a meeting later today! Please please keep them coming. I hear the higher quality items and the more I see that the more I can push it up the line! We do offer splitting services on almost all of our leather. Again you can call in for that. I have been working on getting it on the website where you can request that for each item, but it is being illusive...but when you order there is a place for customer notes and just put those requests in there and we will contact you if we have questions or the likes.
  13. We just 6 new acrylic templates in. So we will have them in the new item process very soon! Carve-rites also have more coming! (What are you thinking for modernized?) Hardware is slow right now. Trying to change mindsets here that customers are good with a bit higher price if the quality is there! So, keep pressing those questions and let us know that market is there! On your final thought...it is not always easy to hear where you fail and the tough convos are always going to be there. But I know for me...I really respect you guys and gals for letting us be able to respond to them. I think we all know we are going to make mistakes...but here at SLC we are going to work with you to fix them to the best of our ability.
  14. As much as I know this can open a very big can...we want to hear from you. I would rather this not turn into a bash session of where we have messed up and so on. But I want this to be a topic of what are you looking for that you can ever seem to find from us? Is it the really high end tools? Is it a different leather? Is it different hardware? Maybe it is none of those, but its something else. We never know unless we here from you.
  15. I think this has turned into a very excellent post. @Tugadude is spot on. Just pick up the phone and we will do all we can to make it right. As great as computers are....there always seems to be limitations to some extent. Even in some of these cases and I had our online chat turned on...I would ask you to call in. This is mostly due because I am the one that runs that as well as all the other stuff. (Like pictures for site, hosting our SLC LIVE videos on YouTube, website management and on and on) The girls on the phones are so busy right now and they can't do the chat and do phones. Don't get me wrong we love being able to help in all the ways we can, but we want to make sure it is the best possible help. Once we get all our other stuff in line...we will be able to open back up our first class shipping online and that will help for these small orders. Also, we are looking hard at how we can get a free shipping option if order over a certain amount...without raising product prices. Love the thoughts here and the great discussion that has come from this.
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