Anyone done business with Osborne Leather Tools

[mike1967]

Anyone on here done business with the company Osborne Leather Tools? I’ve been trying to contact them about an order I put in a week ago, but they haven’t responded to email & the phone number goes to a fax machine.

Mike

[Cumberland Highpower]

I've done some business in 2020 with them.  To be honest I'd almost not be surprised if they tank and go under.  CSO's quality seems to be taking endless nosedives.  20 years ago I noticed quality wasn't what it was in the past. now days in 2021 I notice it's not what it was in 2001.....

[OLESKIVER]

I get an order from them almost every week. they have wonderful customer service. dominick is a great guy. have you tried calling this no.? 1-973-483-3232 that is their phone no. not fax. 

 

 

i never have trouble getting ahold of them. hope this helps. If they go under it will be the end of a 190 yr. tradition.

[kgg]

They maybe in lockdown.

kgg

[mike1967]

I got in touch with them & they are taking care of order. I believe they were a little behind on shipping because of COVID. Thank you for replies.

Mike

[jcuk]

On 2/28/2021 at 11:24 PM, Cumberland Highpower said:

I've done some business in 2020 with them.  To be honest I'd almost not be surprised if they tank and go under.  CSO's quality seems to be taking endless nosedives.  20 years ago I noticed quality wasn't what it was in the past. now days in 2021 I notice it's not what it was in 2001.....

Hope they don't go under, i do agree their quality has dipped but think its because they are competing with cheap tools from the far east and yes i do know they are not all cheap and nasty from there, but i will pass on them myself from one certain country who seem to be flooding the market with copies of copies. Seen it happen here with Dixons their quality dipped towards the end too trying to compete with cheap imports, but their older tools will last a life time and some, that also may have had something to with their down fall too their tools lasting so long so no no need to replace them.

JCUK 

[Cumberland Highpower]

jcuk you're right on all points.  I would really hate to see them go under or stop making leather tools....It's a tough market these days and overall less demand for leatherworking tools I guess...

[sbrownn]

On 2/28/2021 at 4:24 PM, Cumberland Highpower said:

I've done some business in 2020 with them.  To be honest I'd almost not be surprised if they tank and go under.  CSO's quality seems to be taking endless nosedives.  20 years ago I noticed quality wasn't what it was in the past. now days in 2021 I notice it's not what it was in 2001.....

No kidding.  I bought a strap punch a few years back that was surprisingly dull and poorly finished.  

[ButtonLady]

3 hours ago, coxdenis32 said:

It seems to me that they changed their mail and local address or did not set up a redirect of their site. I collaborated with this company in 2018.

As a wholesale manufacturer, Osborne is really not set up for retail sales.  They established a couple of retail websites a few years ago, but the sites are not well maintained (and prices tend to be higher than list).

Edited March 19, 2021 by ButtonLady
Forgot a word... (duh)

[Dave Richardson]

Funny this post came up. Yesterday I was making leashes and the handle on my Osborne oval punch broke off, looks like the weld broke on both sides, I have used this punch only a few times. I called Osborne in NJ to ask about warranty , the person answering the phone spoke such broken english I literally could not understand her/him. She/he said someone would call me back with an answer ,and Im still waiting for that call back. I have CS Osborne draw gauge's 50+ years old I would not part with, but this CS Osborne 151 punch is JUNK !