kgg Posted September 22, 2021 Report Posted September 22, 2021 2 hours ago, MtlBiker said: So, a very satisfactory resolution to this. Kudos to George Barnsley & Sons for the way they handled this. Excellent news. kgg Quote Juki DNU - 1541S, Juki DU - 1181N, Singer 29K - 71(1949), Chinese Patcher (Tinkers Delight), Warlock TSC-441, Techsew 2750 Pro, Consew DCS-S4 Skiver
Members jcuk Posted September 22, 2021 Members Report Posted September 22, 2021 That good to hear, i suppose it will remain a mystery how the parcel arrived like was it opened or packaged bad in the first place. And have ask how is the postman. Quote
MtlBiker Posted September 28, 2021 Author Report Posted September 28, 2021 An update: I just received the replacement round knife and extension clicker handle from George Barnsley & Sons. Perfectly (safely) packaged and it couldn't have been better. And the surprise is that the round kinfe has been sharpened... razor's edge! It is way way sharper than the first knife and if I can learn how to sharpen this well, I'll be very happy. Bottom line... Excellent service and product from George Barnsley & Sons. Quote Current machines: Janome HD3000 and Skyline S5, Consew 206RB-5, Singer Profinish serger, Techsew 2750 PRO, Sailrite LSZ-1 Premium, Consew DCS-S4 Skiver
PastorBob Posted September 28, 2021 Report Posted September 28, 2021 9 minutes ago, MtlBiker said: An update: I just received the replacement round knife and extension clicker handle from George Barnsley & Sons. Perfectly (safely) packaged and it couldn't have been better. And the surprise is that the round kinfe has been sharpened... razor's edge! It is way way sharper than the first knife and if I can learn how to sharpen this well, I'll be very happy. Bottom line... Excellent service and product from George Barnsley & Sons. YAY! Love a happy ending! Quote In God's Grace, Pastor Bob "While we were yet sinners, Christ died for us." - Romans 5:8 www.PastorBobLeather.com YouTube Channel
Contributing Member fredk Posted September 28, 2021 Contributing Member Report Posted September 28, 2021 Quote Al speling misteaks aer all mi own werk..
MtlBiker Posted September 29, 2021 Author Report Posted September 29, 2021 I mentioned that I was super impressed with the replacement knife George Barnsley & Sons sent me, and I asked them about the sharpness of the knife, thinking that they're especially sharpened it for me. I asked them about it, and this is the reply I got back from their Global Brand Development Manager... "We have been sending the tools out "ready to use" for the past few months now, we had a Master Leathersmith come to the factory and show the tool team how to sharpen and finish the tools to a higher standard. Apologies if the first knife was not up to this higher standard, I will feed this back to the tool team. All knives should be leaving the factory super sharp ready to use, all knives are tested on 5mm leather by the tool team before dispatch. We are not increasing the price of any of the knives as we believe the customer should receive the knives ready to use." In spite of the frustration with the first knife being damaged, I am most impressed with their attitude and service. My reaction to the first knife (besides the damage) was sort of ho-hum. But this replacement knife? WOW!! They turned me from a very unhappy customer to someone who would not hesitate to buy from them again or to recommend them. Quote Current machines: Janome HD3000 and Skyline S5, Consew 206RB-5, Singer Profinish serger, Techsew 2750 PRO, Sailrite LSZ-1 Premium, Consew DCS-S4 Skiver
Members papaleaf Posted October 18, 2021 Members Report Posted October 18, 2021 Great to hear about GB&S service and refocus on quality. An FYI regarding Tandy round knives... A few years ago I purchased a Stohlman branded version round knife when it was on quite a sale for some reason. Its blade was marketed as a Damascus blade. Not many layers and faint coloration. However, it was extremely sharp from the box, and has remained so with routine stropping with rouge. The handle is a bit long, and I can't shorten (without mangling it) due to a metal butt cap. However, I manage that slight inconvenience. Just wanted to get my experience on record; although I haven't alway been impressed with the quality of some Tandy items, I'm very happy with this one. Quote
Members YinTx Posted October 18, 2021 Members Report Posted October 18, 2021 On 9/17/2021 at 12:25 PM, MtlBiker said: One of the points of the round knife had pierced the box and was sticking out a good 1/2". I have a nice big gouge in my hardwood floor from when a round knife I purchased completely fell out of the package after slicing the end, and fell straight down business end first and stuck itself in the floor. Was very grateful it wasn't my toes. It was simply dropped into a plastic envelope and sent on the way. When I picked it up, I wasn't expecting it to be the knife, because I couldn't imagine anyone sending something like that in the mail packaged like that. Can't tell you how many packages I get that have stuff falling out of them, gigantic holes, no tape, poorly packaged, damaged, etc. I always worry when I have something sharp or heavy on in the post. Mostly I worry for the delivery guys that are handling it on the way. YinTx Quote YinTx https://www.instagram.com/lanasia_2017/ https://www.youtube.com/playlist?list=PLK6HvLWuZTzjt3MbR0Yhcj_WIQIvchezo
Members billybopp Posted October 18, 2021 Members Report Posted October 18, 2021 ... At the 30 second mark ...... Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.