Members LarryDonaldson Posted March 26, 2009 Members Report Posted March 26, 2009 Artisan customer service, I hope it's better than thier sales follow up. I emailed two days after the announcement of the price reduction to verify price and availability and never heard back for a week. I had to call Dave and got a long speel about why he had not contacted me. Long and short they supposedly ran out of stock and were air freighting in some more at the standard pricing. Not in my budget for a hobby business. Guess I will look elsewhere. I noticed he did follow up here and let us know how many were available either.
Members claybuster101 Posted March 26, 2009 Members Report Posted March 26, 2009 I emailed Artisan Monday of this week with a question on a used Artisan machine. No response, no reply, not even a "I'm busy right now, but will get back with you." This all adds up to being on a respirator and the machine is slowly turning itself off. The old saying is people quit their jobs 90 days before they are ever fired. Without customer service, or worse yet, ignoring new customers they are doomed to die a slow, painful, agonizing business death. I am very new to leather working. I am not so new to doing business. My money (as of right now anyway) is good anywhere I choose to spend it. Artisan people need to address some basic business practices (ethics and integrity) just to name a few. They may have the best machines on the face of the Earth. I'll tell you what, I have worked with and done very well using 2nd best most of my life.
Members gnarls Posted March 26, 2009 Members Report Posted March 26, 2009 Add me to the list of people who have e-mailed and called with no response from them. The amount of money i have lost with them is in the thousands. I think a visit to the next show with a large club may be in the works.
Members ABC3 Posted March 26, 2009 Members Report Posted March 26, 2009 I don't know what to think. I just got off the phone with David (Artisan) with a small problem & he took care of it in fine style. I have had my machine right at 4 weeks now & have some adjustment problems. I called Artisan twice last week & spoke with Jerry both times. Helped me out & seem to be a great guy. Are you sure you have the right number? I NRA Member Certified Firearms Instructor www.agcustomgunleather.com
Members gnarls Posted March 26, 2009 Members Report Posted March 26, 2009 I don't know what to think. I just got off the phone with David (Artisan) with a small problem & he took care of it in fine style. I have had my machine right at 4 weeks now & have some adjustment problems. I called Artisan twice last week & spoke with Jerry both times. Helped me out & seem to be a great guy.Are you sure you have the right number? I yes but they always say the person i need to talk to is not there -leave you number and we will call back. i have had another agency working for me that also made same attempt but no call or e-mail back. glad they are helping you, and hope they answer your questions. i have just wrote it off, and life goes on
Moderator Art Posted March 26, 2009 Moderator Report Posted March 26, 2009 Artisan Dave was last logged on last Monday, and Jerry the Wednesday before, so they are here, why not PM them? Art yes but they always say the person i need to talk to is not there -leave you number and we will call back. i have had another agency working for me that also made same attempt but no call or e-mail back. glad they are helping you, and hope they answer your questions. i have just wrote it off, and life goes on For heaven's sakes pilgrim, make yourself a strop!
Members gnarls Posted March 26, 2009 Members Report Posted March 26, 2009 Artisan Dave was last logged on last Monday, and Jerry the Wednesday before, so they are here, why not PM them? Art will do so again
Members rickeyfro Posted March 26, 2009 Members Report Posted March 26, 2009 Dave finally got back with me and the reason he gave for the delay was totally understandable, what isnt is the fact that I tried to score one of these from day one after the post, and the people at artisan knew nothing about the offer, What id like to know is of all the people that bought up the existing stock, it seems like at least one is a member of this forum, would sure like to have one person say that this pricing was legitimate and not just talk, Id also like to know what they had to do to get it since like I said I tried almost daily from day one for a week and a half to no avail, quess its time to check out the Cobras
Members gnarls Posted March 27, 2009 Members Report Posted March 27, 2009 Dave finally got back with me and the reason he gave for the delay was totally understandable, what isnt is the fact that I tried to score one of these from day one after the post, and the people at artisan knew nothing about the offer, What id like to know is of all the people that bought up the existing stock, it seems like at least one is a member of this forum, would sure like to have one person say that this pricing was legitimate and not just talk, Id also like to know what they had to do to get it since like I said I tried almost daily from day one for a week and a half to no avail, quess its time to check out the Cobras did dave have an answer when you talked to him?
Moderator Johanna Posted March 27, 2009 Moderator Report Posted March 27, 2009 I would like to know if anyone did get the $1650 price for the 3000 Toro. You can PM me if you don't want to post it here. If you didn't get it, and you tried, I would like to know that, too. Thank you, Johanna You cannot depend on your eyes when your imagination is out of focus. - Mark Twain
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