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Paid orders, buyer disappears - Etsy

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I've had this happen to me twice now. Buyer orders item, needs to provide info on style/size, never answers e-mails/convos. Both times, it was a Western Hatband, requiring hat circumference and tooling style choice. I finally refunded the first one. This one I have sent messages to the buyer, (already paid!), requesting the info so I can get started on the hatband. No replies, no complaints that it hasn't been shipped, nuthin'. The buyer this time, has been a member of Etsy since 2016, but has no favorite shops, no favorites on items, no purchases. Nothing except this order since 2016. Weird. I've been sitting back and waiting to see if they ever even show that they ordered something that never arrived. I don't like this tack, since it shows as way overdue on my delivery time. I'd suspect a scam, except that I've been paid!!!

Anyone else seen this? 

Jeff

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This is a bummer experience!

I am not on Etsy- a friend who does quilting crafts is. She has experienced it as well. She documented all attempts to contact seller and no response- refunded the sale and alerted Etsy as well. 

About 6 months after- she was contacted by a bank regarding the transaction- seems folks can "test" stolen card numbers by buying something. They are not interested in the product- they just want to see the transaction go through so they know it is a good card.

Maybe the same- maybe not... no way to know. Its just ones and zeros blipping by... not a human standing at a counter (Who could be using a stolen card too).

Hope this helps- keep records of communication attempts!

 

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Yep, I've experienced it when I use to offer stuff that could be customized. I would put it right in the listing that if they did not include the needed info within 24 hours their order would be refunded and canceled. After dealing with over and over for a few months I no longer sell anything customizable on Etsy. Then I don't have to worry about stock being tied up.

 I would suggest making a model of your hatband with an adjustable buckle so you can just say it will fit a hat with a size xx to xx. Then do a separate listing for each tooling design.

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Silver Forge, that's what I was thinking, but that is usually for far less money. $35 a pop to test card numbers would get expensive in a hurry!

Mark, that's a thought, I might try that. It has been the hatband each time.

Thanks,

Jeff

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cutesy is a strange place.  I've heard horror stories in their forums about people so terrified at the thought of a "negative review" or "bad feedback" that they basically let the "buyer" keep an item, send 'em a refund, and all  but apologize for the "buyer" being put out :rofl:

I got an email late last night, guy wants to know if this item is ready to send out or custom as "I’m looking for something now not in 3-4 weeks."  I double checked the listing, which - sure enough - clearly says ships in 3-4 weeks.  Right next to the pic of the goods.

But that wasnt' the thing so much .. guy coulda missed it.  But his "please advise" is a bit militaristic for me (only missing the ASAP), so I won't be replying.  At all.  Some people ... :rolleyes2:

 

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Well, technically, you've already "advised", right there in the listing. Heck, that even beats "asap"!

Jeff

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The phrase "please advise" in my experience is typically used by scammers but that said I have used the phrase when peeved off at some thing / issue to get a point across. One could say the phrase maybe a little way of being passive aggressive before I get nasty.

kgg

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I actually use the phrase "please advise" in my daily life... lol

 

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Yep. I have  a hard time answering questions that are already clearly explained. Luckily my business partner is willing to answer these questions as it is probably 30% of our paying base. An example listing:

Title: Pair of Black Leather Motorcycle Lever Covers with XXXX.....

Description: Blah blah, blah......

Included with purchase:

1) Pair of leather lever covers (2 covers)

2) Leather Lace and bead set

3) Installation Instructions

 

#1 question we get every single day?

"Is this for one cover or the set?"

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Probably thinking back to when they bought a "Pair of pants", and only got one item. Life is hard for some.

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I guess the "thing" at cutesy if the seller doesn't agree to make it SOONER is to just buy the listing and leave a 'note' asking to get it sooner?@!#  

Causes me to refund all money and cancel order, much like eating too much too fast cause a PUKE :rofl:

 

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Nice to see I'm not alone.  I've had it happen once.  I tried contacting them every way I could (through Etsy and their provided email) multiple times.   I never refunded the money.  I figured that would at least get them to reply back.  Nothing.  It's like they fell off the face of the earth right after they ordered. 

Now I put a warning at the top of my listing stating that not telling me the size they need will result in delays in shipping their order.

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Yikes.  The guy writes and asks can he get it sooner, or did I really mean 3-4 weeks.  And I say nope, not kiddin.

So teh guy BUYS IT ANYWAY, and leaves a note saying he needs it sooner.

So I refund the purchase price in full, cancel the order, tell him maybe help him another day.

Now get message, he didn't want to cancel, just was asking for sooner, and still wants the holster if it's available.

WTH?@!  Now I feel like if I sell him one, I gotta charge for the time for all the messages I gotta endure!

SO THEN.... if you boys ('n' gals) are making pocket holsters for the Bond Arms Bullpup 9mm, theys a feller on cutesy whats a'wantin' one ...

EDIT:  OH yeah -- he's willin' ta spend $100 fer it, and he likes the pic of it on my cutesy thingie, which you are welcome to use if you like.

Edited by JLSleather

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6 hours ago, JLSleather said:

Yikes.  The guy writes and asks can he get it sooner, or did I really mean 3-4 weeks.  And I say nope, not kiddin.

So teh guy BUYS IT ANYWAY, and leaves a note saying he needs it sooner.

So I refund the purchase price in full, cancel the order, tell him maybe help him another day.

Now get message, he didn't want to cancel, just was asking for sooner, and still wants the holster if it's available.

WTH?@!  Now I feel like if I sell him one, I gotta charge for the time for all the messages I gotta endure!

SO THEN.... if you boys ('n' gals) are making pocket holsters for the Bond Arms Bullpup 9mm, theys a feller on cutesy whats a'wantin' one ...

EDIT:  OH yeah -- he's willin' ta spend $100 fer it, and he likes the pic of it on my cutesy thingie, which you are welcome to use if you like.

Haha..I should contact him and tell him I can make it for him but since I've never made one before it will take 8 weeks and won't be as good.  I don't think these people read and understand that these things are being made to order and that what I have in stock is the leather to make it.

 I'd refund that dude, move on and never look back.

Edited by Mark842

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On 4/10/2019 at 11:32 AM, rodneywt1180b said:

Nice to see I'm not alone.  I've had it happen once.  I tried contacting them every way I could (through Etsy and their provided email) multiple times.   I never refunded the money.  I figured that would at least get them to reply back.  Nothing.  It's like they fell off the face of the earth right after they ordered. 

Now I put a warning at the top of my listing stating that not telling me the size they need will result in delays in shipping their order.

That's where I am on this one. I can wait...it sure is mysterious, though.

I have to assume that the "buyer" really loves my work and wants to make a donation. Thanks, Pal!!!

Jeff

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16 hours ago, Mark842 said:

I should contact him and tell him I can make it for him but since I've never made one before it will take 8 weeks and won't be as good

He won't believe you anyway ;)

 

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