Techsew 2600 table came damaged, repair ideas?

[JC2019]

Hi guys,

 

Just ordered a techsew 2600 on your recommendation. I didnt notice one of the legs had been damaged pretty bad so I didnt note it when the ups delivered it since it went under the pallete.

 

Hopefully this is the only damage but I will do a thorough inspection in the upcoming days. Any tips?

 

 

Called techsew and they wont cover the cost. It is only $40 for a new one but  still a shame I didnt notice it on delivery. Hopefully ups decides to cover this.

 

 

My thought is to just pay for a replacement while a claim for concealed damage is filed.

 

 

Or do you guys think I should try to bend it back? Add a wood support? The table feels wobbly as is so I am thinking of just paying the $40 and waiting for my new part. Havent really worked with steel before.

 

Thanks all, excited to get this running

 

 

 

 

Edited July 26, 2019 by JC2019

[chrisash]

Don't take that S**T write a letter to the head of the company, enclose the link to this site and keep the forum up to date, bet they soon change their point of view

In the UK we have a law that states the received goods must be fit for purpose and also regardless of any makers guarantee the seller is responsible to sort it out

I had a land rover with a bad diff after 5 years, i contacted the seller who would not repair it free then land rover and got no satisfaction, then found out they had changed to a new version a few months after mine was made, so i informed trading standards with proof they had known of the fault, and land rover then changed it out for free, they had wanted me to pay over £700 when i first reported it

[Louiesdad]

The company failed to deliver the item you purchased, as described.

Have them call their shipper, and file a claim and send you the part no charge.

Hidden damage is covered by shippers, have the person who hired them call and file a claim.

You can not file a claim with the shipper you did not hire them, tell them to send a new part.

You paid for a new one they delivered a damaged one.

Edited July 26, 2019 by Louiesdad

[kgg]

3 hours ago, JC2019 said:

Called techsew and they wont cover the cost.

Sounds like you got the party line in hopes you will go away. You didn't hire the shipper Techsew did they are responsible to make the claim to the shipper and get you a replacement part in a timely manner so you can put the darn thing together and see if works. All the parts need to be in a serviceable condition. If you had bought it through Amazon you could probably have returned the hold thing with no questions and no re-stocking charge. Cann't imagine the problem you are probably going to have if the machine gives problems or has operating flaws. I would also check and see if you got proof the machine had been sewn off before being shipped and whether the user manual is written in some sort of coherent English.  

kgg

[JC2019]

Thanks for the advice guys.

 

Just to clarify, Techsew did offer to file the claim for hidden damage but they stated it was up to ups to decide if they would cover it since I did not notice this when I signed. UPS would need to do some type of investigation and likely show up and verify the damage.  I get UPS can be difficult to deal with sometimes, from both ends.

 

I asked, if UPS was to deny, would  Techsew cover it? They said it would be up to the buyer (aka me) to pay for the part and shipping. I was relived to find out it was only $40.

 

As you guys pointed out, this does worry me a bit  if anything else was to fail or not work out of the box. I am not sure what the cost would be.  Hopefully they will stand behind their product and this is just a very minor inconvenience and others have had no problems with them when their machines fail.

 

Overall, I am a little bit surprised at their policies but ultimately I just want to have this machine running. Ideally the replacement part would already be on its way regardless of what UPS decides. 

 

I am just used to Amazon, etc. 

Edited July 26, 2019 by JC2019

[nylonRigging]

Was it wrapped/boxed sitting on pallet on your signing and  Pick-up ? Was it visible like it was dropped ?
( did ? ), looks like some jackass on loading or unloading, with the forklift punched it with the fork when it was on the pallet . if so it was the trucking in-between the seller and you most likely that did damage . forklifts have some power so check if table frame really bad out of square also .

Just asking, in past I have picked up new machines boxed and shrink wrapped on the Pallet when they delivered to local trucking hub . I sign and have the loading guy set on my truck to take back with me.
I look hard, BUT Unless it was obviously 'looks visibly,  dropped/damaged, it really hard to see prior shipping damage on machines, and it a double-edge-sword, as trucking hubs really not in favor of you un-cratting and inspect before you sign and pickup .
.

Edited July 26, 2019 by nylonRigging

[Louiesdad]

The shipper is responsible for filing the claim.

They hired them, if they refuse to pay they are still responsible to give you what you paid to have delivered.

The seller should give you part and pay for the shipping to you.

If they do not make it good contest the charge with your credit card co.

This should teach you a lot about this Co. If they play games over a $40 part why would anyone else ever deal with them again??????

Edited July 26, 2019 by Louiesdad

[kgg]

7 hours ago, JC2019 said:

I didnt notice one of the legs had been damaged pretty bad so I didnt note it when the ups delivered it since it went under the pallete.

The big and main question is who in the hell packs stuff on the underside of a pallete, your just asking for damage. What a half ass shipping technique that someone doesn't want to owe up too. In this case I think it was probably Techsew who packed the item to be shipped not UPS who may reject based on that. It really shouldn't matter who packed it Techsew should replace the damaged part if for no other reason then good customer service / retention. The leg piece was hit pretty hard to do that amount of damage.

2 hours ago, JC2019 said:

As you guys pointed out, this does worry me a bit  if anything else was to fail or not work out of the box.

It would would worry me at lot particularly after spending that amount of cash. Their customer enticement, customer retention or customer service dosen't seem to be their strongest attribute. If it was me I would go over every inch of everything (machine head, table frame and top, motor as well as the packing box for the machine head) for signs of damage / fractures, no matter how small. Making sure particularly their are no hair line fractures/ misalignment's to the machine head with such a hard hit.

1 hour ago, Louiesdad said:

This should teach you a lot about this Co. If they play games over a $40 part why would anyone else ever deal with them again??????

Should be a lessen to anyone else who is thinking about buying a Chinese clone machine maybe they should checkout Chinese Clone resellers closer to home. There are a lot of resellers across Canada and the USA selling the same / similar stuff, probably out of the same Chinese factories, just with a different brand label slapped on the machine head.

kgg

[JC2019]

Hi all, reporting back. I started inspecting the table more thoroughly. The other side is also damaged. The leg is slightly bent where the "cross bar" connects,  but hard to notice this unless I am really looking. 

 

It does feel extremely unstable and is not square at all. Techsew said UPS often damages the table legs but not the machine itself.

 

It was packed on one pallet, with some sort of plastic tape wrapping and a sign that basically says "Dont put anything on top of this".  The machine itself was in a box, still have to unbox it.

 

I am a little more disappointed it won't just be one part. It would have been very hard to notice this on a quick inspection, especially when the delivery is done  on a busy street and the driver wanted to just leave the package on the side of the street (I asked him to please put it on the sidewalk which he did).

 

I am starting to regret ordering from Techsew at this point. I wish they would just send me a replacement that was well packed even if it wasn't assembled.

 

 

[RockyAussie]

I am sorry to say that a look at Techsew's shipping and billing terms down the bottom says it all. They can not make a insurance claim once you have signed the no damage part.  http://www.techsew.com/shipping-policy

I would get a new leg rather than try and fix it or you will ever remember it every time it catches your eye. To have a new machine should be a rewarding experience and not be marred by something like this. You may at times want to get parts from them and even some sort of service help and keeping your calm is sometimes for the better latter on.