Cutting Curves?

[Klara]

F***ing unbelievable. 

However, can't help but wonder about the chain of transport: I'm pretty sure the knife broke its packaging before ending up in the postman's car (and cut who knows how many others). But nobody in a sorting center thought about wrapping some more tape (or cardboard, bubble wrap) around it? In France I've got some damaged packages wit extra tape and a note from the post office that they had to do something...

That said, Covid might not make people stupid (but fear does!), but between it and Brexit Britain may suffer from a shortage of qualified personnel. When the sales admin packs her first shipment without proper instructions, breakage can happen (back in the day I killed a box of hard disk drives...)

 

[Hardrada]

Packaging has gone to the dogs.

I recently placed an order with Buckleguy and they just tossed the belt punch in. Of course it was knocked about in the box during transit and the edge was nicked. How these people seem to forget that a razor sharp edge is also very fragile and easily nicked no matter how tough the steel is beyond me. Or maybe it's C. S. Osborne's fault: the punches I've purchased from Goodsjapan.com and even from Tandy have all come with a rubber cap on the tip—obviously none of them have arrived nicked.

[fredk]

The last time I bought a knife, a 'clicker' knife from Le Prevo, they put some thin foam sheet around the blade, then some cardboard around the whole knife, then some bubble wrap around that and used about a mile of parcel tape around the lot and then it was put into a thick plastic bag. The blade protection extended about 1 inch each side of the blade and about 2 to 3 inches beyond the tape. All this for a £4.50 knife!

On a slightly different subject but similar; I bought some dye on-line. The seller sent the bottle loose in an oversized box. The cap was not 100% tight and there was no seal so a small amount leaked out. From another seller they sent the bottles with, on each, multiple layers of tape wrapped around the cap to bottle join, wrapped in newspaper, and in a self-sealing plastic bag and this all wrapped in bubble wrap and shredded paper in a box just about the right size for the bottle.

[fredk]

Having been a postie a long time ago and received numerous injuries my extended sympathys are with your post-person. A cut from that blade could be very nasty.

I'd be contacting the selling company and making a strong complaint. Looking for recompense, or replacement items.

In the UK it is the seller's responsibility to ensure the goods get to the customer in good shape and fit for purpose. These items look and sound to me to be not fit for purpose.

If you paid by credit card, usually the credit card company can take up the case. In the UK the CC will only look at items costing over £50 (last I knew) but anything over that and their insurance will get involved

[JLSleather]

I've long used a #11 x-acto to cut leather up to about 9 oz.  I could see where you might not use it for 15 oz skirting, but I don't use 15 oz skirting ... 

 

[MtlBiker]

7 hours ago, Klara said:

F***ing unbelievable. 

However, can't help but wonder about the chain of transport: I'm pretty sure the knife broke its packaging before ending up in the postman's car (and cut who knows how many others). But nobody in a sorting center thought about wrapping some more tape (or cardboard, bubble wrap) around it? In France I've got some damaged packages wit extra tape and a note from the post office that they had to do something...

That said, Covid might not make people stupid (but fear does!), but between it and Brexit Britain may suffer from a shortage of qualified personnel. When the sales admin packs her first shipment without proper instructions, breakage can happen (back in the day I killed a box of hard disk drives...)

 

Thinking more about the packaging, I was concerned, surprised, pissed, that the sharp round knife was only wrapped with a single or double layer of brown kraft paper.  But there's more to it...  Even the way the knife was wrapped, if they'd added some kind of padding around the items, bubble wrap, crumpled kraft paper, etc. that would have probably prevented the contents from moving around inside the box.  But there was nothing.  Just the items thinly wrapped with kraft paper and then tossed into the box loose.  It's because they were able to move around within the box that the sharp point pierced the box.  Hard to imagine that they did this.

I've emailed them but it was already evening in the UK when I did, so I don't expect to get any response until they start back at work on Monday.

 

[MtlBiker]

7 hours ago, Hardrada said:

Packaging has gone to the dogs.

I recently placed an order with Buckleguy and they just tossed the belt punch in. Of course it was knocked about in the box during transit and the edge was nicked. How these people seem to forget that a razor sharp edge is also very fragile and easily nicked no matter how tough the steel is beyond me. Or maybe it's C. S. Osborne's fault: the punches I've purchased from Goodsjapan.com and even from Tandy have all come with a rubber cap on the tip—obviously none of them have arrived nicked.

This wasn't C.S. Osborne... It was George Barnsley & Sons.

[MtlBiker]

1 hour ago, fredk said:

Having been a postie a long time ago and received numerous injuries my extended sympathys are with your post-person. A cut from that blade could be very nasty.

I'd be contacting the selling company and making a strong complaint. Looking for recompense, or replacement items.

In the UK it is the seller's responsibility to ensure the goods get to the customer in good shape and fit for purpose. These items look and sound to me to be not fit for purpose.

If you paid by credit card, usually the credit card company can take up the case. In the UK the CC will only look at items costing over £50 (last I knew) but anything over that and their insurance will get involved

I have emailed them, but I'm pretty sure I'll be able to fix the clicker knife handle (didn't get a chance to try last night) and using a stone I should be able to fix the damaged corner of the round knife, at least well enough that it could be used.  I shouldn't have to do either of those things, but it would be more trouble to send the stuff back (Canada to the UK), especially since I had to pay some duty on the shipment as well.  It's unlikely that I'll buy from these folks again though.

[JWheeler331]

On 9/8/2021 at 9:32 AM, Northmount said:

My Tandy Round Knife doesn't keep a sharp edge.  Has to be stropped every few inches.

I second this. Totally has me where I did not buy another round knife. I supposed I should try another of better quality. 

[Sheilajeanne]

2 hours ago, fredk said:

On a slightly different subject but similar; I bought some dye on-line. The seller sent the bottle loose in an oversized box. The cap was not 100% tight and there was no seal so a small amount leaked out. From another seller they sent the bottles with, on each, multiple layers of tape wrapped around the cap to bottle join, wrapped in newspaper, and in a self-sealing plastic bag and this all wrapped in bubble wrap and shredded paper in a box just about the right size for the bottle.

Whenever I buy any sort of dye or liquid from the Barrie Tandy store, IN PERSON, the first thing they do at the sales desk is tighten the cap, then put it in a ziplock bag. Can't believe a seller would be SO DUMB!!