I have to agree with everything said. I've only made 2 orders from them, but I find myself going to their site first if I need anything. The first order I had they called me first thing in the morning to let me know that they didn't have any sides in the size I had ordered, only 2 sq ft larger. Instead of just shipping the larger side and charging me without permission like most companies would, they wanted to make sure it was OK before they did it. On my last order I had ordered some of the same shearling pads that were out of stock. Again, before the end of the day they had me on the phone to figure out what I wanted to do, either remove it from my order or get a replacement synthetic item.
I would much rather have a company that goes out of their way to take care of the customers and make sure they're meeting my needs then deal with a leather version of WalMart who's only interest is in shoving out as much product as possible as quick as possible.