Members Spyros Posted April 9, 2022 Members Report Posted April 9, 2022 (edited) 17 hours ago, Tequila said: A few months ago I bought a new machine from one of the vendors that supports this forum. My frustration and rant is not with the vendor it is with the trucking company. The machine made it from the vendor’s location to the trucking company’s terminal that services my area in 4-5 days, I was tracking it and thought this is good. That’s where the good feeling ends, since it was going to a residence the trucking company sent it to another outfit that handles their residential deliveries, that was over 3 weeks ago. I’ve hit stone wall after stone wall and heard almost every excuse you can imagine, all the usuals (COVID, labor shortage, etc.) to the Final Four basketball game. I offered to pick the machine up, that’s when I found out that it was loaded on a trailer and the company has to figure out which loaded trailer it’s on, so I can’t even pick it up. The vendor has helped by getting their sales agent involved, I’ve called their national customer service number, but no one has been able to crack the code to get this delivered. I don’t know about you but I’m tired of getting excuses and thinking that saying “I’m sorry” is going to make me feel better, sorry don’t feed the dog. Ok rant is over for now. Oh yeah sounds about right. The seller put mine on a pallet, wrapped it up like a baby, and she plastered a note literally everywhere saying WHEN RECEIVED CALL THIS NUMBER (My number). That was our agreement that I would pick it up from the depot when they call me. Which of course they didn't. The machine arrived at the depot and stayed there for 4 weeks, during which time the tracking number online was simply saying "In transit". And because it said that I was late to start making phone calls, and when I did they told me all the usual excuses first, and eventually (5th phone call) someone said "oh it's here at the depot come and get it". Now, finding the god damned depot was another story. First address they sent me to, a lady told me "oh it's a pallet, you got to go to the big packages depot" and she hands me a piece of paper with directions. And it wasn't bad enough that it was on those industrial areas in hell's armpit that barely have street names and numbers, but the depot didn't even have the actual courier's name anywhere, not on google and not on the building, because the depot might be owned by someone else, who leases it to FEDEX for example, and FEDEX might have agreements with other couriers to also operate out of that depot. So the paper she gave me said something like "drive to Block 15A in Bogansville behind MacDonalds, keep going south until you see XYZ bulding". And you go there and there's like 30 industrial buildings with trucks and forklits going in and out, that all look about the same and don't really have names or signs because everyone there knows which one is their building. Except me of course. So I had to go into literally all of them one by one and ask, and eventually I found the right building. Now to find the machine was also another story, because it was a giant building with pallets everywhere. First step was to talk to the guy at the office, to whom I gave the tracking number. And he took that 10 digit tracking number and somehow converted it to like 10,000 keystrokes on his computer, I don't know how or why but he typed a whole novel. Half way into authoring his masterpiece he stopped and asked me a few questions, then kept typing for a while, and he finally managed to narrow down the search area to one quadrant of the total depot, and then we started THE SEARCH. Except of course I wasn't actually allowed in there so I just stayed at the sidelines yelling things like "SHE SAID SHE WRAPPED IT IN BLACK PLASTIC, EITHER BLACK OR BLUE I CANT REMEMBER" and "DID YOU LOOK BEHIND THAT CONTAINER I CAN SEE SOMETHING, OH THAT'S A BICYCLE SORRY" On the upside when we finally found it, they had a true forklift artist who managed to squeeze it into my tiny van with half an inch to spare on each side and the top. Amazing to watch him work it was like the forks were extensions of his hands. The guy could probably clip his toenails with a forklift. Anyway that was the "machine pick up day" as I call it, I started my quest early in the morning and by the time I managed to take it out the car and into the shed all by myself and put it together the sun was already going down. Sounds like you're very close, you'll have a lot of fun soon. it's all worth it mate Edit: It is amazing to me that Logistics, an industry that has been around for literally thousands of years, is still in such a state. Edited April 9, 2022 by Spyros Quote
Members suzelle Posted April 9, 2022 Members Report Posted April 9, 2022 6 hours ago, Spyros said: Sounds like you're very close, you'll have a lot of fun soon. it's all worth it mate Edit: It is amazing to me that Logistics, an industry that has been around for literally thousands of years, is still in such a state. Spyros, you are a good writer! Quote
Members Handstitched Posted April 9, 2022 Members Report Posted April 9, 2022 18 hours ago, Tequila said: Thanks folks I see I’m not alone here. No, you're definitely not alone friend . With such a large purchase and investment , theres always going to be a certain amount of stress & anxiety . I felt the very same when I paid for my machine. Then the cheeky b***ard courier asked me to pick it up from his depot. I reminded him in no uncertain terms that I paid for delivery.....to my house. A few expletives, later it arrives at my house. 7 hours ago, Spyros said: Edit: It is amazing to me that Logistics, an industry that has been around for literally thousands of years, is still in such a state. We would think that with all the technology in the 21st century , our hard earned purchases & investments would arrive on time and in tact . The logistics industry in Oz is a mess. Granted, we had COVID, but now things are returning to a , dare I say " normal" ? HS Quote ' I have a very gweat friend in Wome called Biggus Dickus, He has a wife you know, do you know whats she's called? Incontinentia.......Incontinentia Buttocks '
Members Spyros Posted April 9, 2022 Members Report Posted April 9, 2022 3 hours ago, suzelle said: Spyros, you are a good writer! You made my day, I learned English later in life and sometimes still struggle with it. Much appreciated Quote
Members Spyros Posted April 9, 2022 Members Report Posted April 9, 2022 (edited) 3 hours ago, Handstitched said: We would think that with all the technology in the 21st century , our hard earned purchases & investments would arrive on time and in tact . The logistics industry in Oz is a mess. Granted, we had COVID, but now things are returning to a , dare I say " normal" ? HS 2,500 years ago Xerxes took an army of hundreds of thousands to Greece, and along the way he had to keep them fed, watered, clothed, armed and sheltered by carrying tonnes and tonnes of provisions daily across seas and foreign lands. His generals did that. They did. 2,500 years ago. 800 years ago Marco Polo was bringing merchantise from China to Italy through hostile Mongol hordes, in uncharted territories, on roads that basically didn't exist. Us here? Feels like we can't send a burger and chips to the faraway table without it getting cold. Edited April 9, 2022 by Spyros Quote
Members Sheilajeanne Posted April 9, 2022 Members Report Posted April 9, 2022 (edited) Yup! Have any of you seen this thread about the adventures of a parcel Frodo tried to send to Romania?? https://leatherworker.net/forum/topic/92890-is-the-customer-ever-going-to-get-his-package/?tab=comments#comment-634435 Oh, and my niece tried to send a Christmas gift to her sister in Manitoba, from Waterloo, Ontario. It was first sent to New Brunswick! So, Canada's not doing too much better! Edited April 9, 2022 by Sheilajeanne Quote
Members Tequila Posted April 9, 2022 Author Members Report Posted April 9, 2022 Here is status directly from the shippers web page, the pallet left the vendor on 3/9/22, so 4 days to get to the shipper’s terminal in Hammond, LA. I’m starting to forget what I ordered or why Shipment History 03/15/2022 Awaiting Delivery - Freight Given to Final Delivery Agent 03/15/2022 8:30 AM 03/13/2022 Arrived at Hammond, LA (085) delivery facility 03/13/2022 3:11 PM Quote
CFM Frodo Posted April 9, 2022 CFM Report Posted April 9, 2022 (edited) Have patience my friend here is tracking from one of my ordeals. This thing bounced around like a basket ball If you want your package found. submit a claim. That will get some attention Tracking History December 25, 2020, 7:40 pm Departed NEWARK, UNITED STATES Your item departed a transfer airport in NEWARK INTERNATIONAL, NEWARK, UNITED STATES on December 25, 2020 at 7:40 pm. The item is currently in transit to the destination. December 24, 2020, 5:02 pm Arrived NEWARK, UNITED STATES December 21, 2020, 1:45 pm Processed Through Regional Facility JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER December 21, 2020, 11:44 am Arrived at USPS Regional Facility JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER December 21, 2020, 11:44 am Arrived at Regional Facility JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER December 17, 2020 In Transit to Next Facility December 13, 2020, 11:02 am Arrived at USPS Regional Facility MIAMI FL INTERNATIONAL DISTRIBUTION CENTER December 9, 2020, 12:56 pm Departed USPS Regional Facility JACKSON MS DISTRIBUTION CENTER December 2, 2020, 2:02 pm Arrived at USPS Regional Facility JACKSON MS DISTRIBUTION CENTER December 2, 2020, 10:06 am Departed USPS Facility OXFORD, MS 38675 December 2, 2020, 6:45 am Arrived at USPS Facility OXFORD, MS 38675 December 1, 2020, 1:12 pm Arrived at USPS Facility DISTRICT HEIGHTS, MD 20747 December 1, 2020, 12:08 pm Departed USPS Regional Facility MERRIFIELD VA DISTRIBUTION CENTER November 29, 2020, 9:49 am Departed USPS Regional Facility DULLES VA DISTRIBUTION CENTER November 29, 2020, 6:05 am Arrived at USPS Regional Facility MERRIFIELD VA DISTRIBUTION CENTER November 29, 2020, 2:13 am Arrived at USPS Regional Facility DULLES VA DISTRIBUTION CENTER November 27, 2020, 9:57 am Arrived at USPS Regional Facility JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER November 23, 2020, 9:16 am Departed USPS Regional Facility MIAMI FL INTERNATIONAL DISTRIBUTION CENTER November 22, 2020, 3:07 pm Arrived at USPS Regional Facility MIAMI FL INTERNATIONAL DISTRIBUTION CENTER November 22, 2020, 2:17 pm Departed USPS Regional Facility OPA LOCKA FL DISTRIBUTION CENTER November 22, 2020, 4:23 am Arrived at USPS Regional Facility OPA LOCKA FL DISTRIBUTION CENTER November 20, 2020, 9:56 pm Departed USPS Regional Facility JACKSON MS DISTRIBUTION CENTER November 18, 2020, 9:35 pm Arrived at USPS Regional Facility JACKSON MS DISTRIBUTION CENTER November 18, 2020, 11:04 am USPS in possession of item BROOKHAVEN, MS 39601 Edited April 9, 2022 by Frodo Quote Singer 66, Chi Chi Patcher, Rex 26-188, singer 29k62 , 2-needles D.C.F.M
Members suzelle Posted April 9, 2022 Members Report Posted April 9, 2022 5 hours ago, Spyros said: You made my day, I learned English later in life and sometimes still struggle with it. Much appreciated Well good then, you deserve it! I think we are generally better students later in life than we were when we were younger. I started out in life speaking both English and Spanish, just wish I had more opportunity to speak Spanish on a daily basis now, but always love it when I get the chance to speak Spanish to a person who does not understand English. I'm rusty but it is sure fun! Good way to bond with someone too, just trying. Quote
Members PAMuzzle Posted April 9, 2022 Members Report Posted April 9, 2022 sorry you are in the situation. Happened to me for a much smaller package going by USPS/FedEx. i bought a sewing machine also. I am 60 miles from the supplier. Picked mine up like Dwight. Didn’t want to pay for shipping since I was so close, much less wait for it to arrive. Quote
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