TechSew 5100 -- metal piece sheared right off!

[CowboyBob]

15 minutes ago, kgg said:

Excellent point. The reason I  mentioned using a socket style is that some of the "T" style wrenches are shall we say less then and can twist like a cork screw leading too both the wrench tip and bolt stripping out. Guess how I know.

kgg

[Handstitched]

@CowboyBob  & @kgg If he chooses to do the work himself  and makes  any mistakes, would that void any warranties?   Assuming this machine is under warranty? He's only had it six months .   If so, I wouldn't  even touch it  IMO . 

HS

[kgg]

16 minutes ago, Handstitched said:

If he chooses to do the work himself  and makes  any mistakes, would that void any warranties?

According to what I found on their website they encourage the repairs to be done by the owner.

From their website: ( www.techsew.com/en/help-center/do-you-offer-a-warranty-on-your-machines/ )

" We offer a Limited Lifetime Warranty with free technical support on all industrial sewing machines and skiving machines. All parts are guaranteed for 1 year by Techsew, except for consumable parts such needles, bobbins, bobbin cases, needle plates, presser feet, feed dogs, needle bars, belts, thread guides, and hooks or shuttles. The motor is guaranteed for 1 year.

We encourage you to maintain and repair your own machine, and we offer free technical support (by phone and by email) for the life of your machine should you require assistance with adjustments and repairs. Damage due to improper use, neglect, impact damage and normal wear from use of the sewing machine are not covered under this warranty. In the rare case that your machine needs to be returned for repair, you will be responsible for delivery costs and fees both ways. Customers are strongly encouraged to keep the original box and packing material for the machine head, should it ever need a repair. "

kgg

[Handstitched]

8 minutes ago, kgg said:

According to what I found on their website they encourage the repairs to be done by the owner.

WOW !!!!!!!!!!  They should never assume the owners are mechanics . Maintain & service, yes,

...repair?? NO !!   " Limited Lifetime ' warranty???  Wha....???  They should delete the words " Lifetime" . 

Thats like buying a new car, if it goes wrong, you're expected to fix it yourself??  

I know our consumer  laws are totally different, but that machine would be replaced here . 

HS

[CowboyBob]

1 hour ago, Handstitched said:

@CowboyBob  & @kgg If he chooses to do the work himself  and makes  any mistakes, would that void any warranties?   Assuming this machine is under warranty? He's only had it six months .   If so, I wouldn't  even touch it  IMO . 

HS

They do have a good video & it really isn't that hard of a job to do,you change it & then re-time it,1/2 hr time @ the most.

[Runzeigrun]

On 9/19/2022 at 12:38 PM, SewMuchToLearn said:

I am still waiting to hear from Techsew support on this. It is frustrating to have such a huge failure of the machine and no resolution from TechSew customer support. I've called and emailed them, and now I've lost another day of sewing time. I've heard such great things about TechSew support, but I have not experienced it yet. I'm hoping they can restore my faith in the brand!  @Techsew Ron

I got rid of my techsew 5100 and bought a cobra class 4. Way better machine IMO. However, both of my machine i bought used so previous owners care and maintenance most likely made a difference with the machine. Techsew wouldn't help me at all because I didn't buy from them. Cobra on the other hand has great customer service in my experience. Both machines are made in China. Probably from the same factory. 

[dikman]

On 9/24/2022 at 10:29 PM, CowboyBob said:

They do have a good video & it really isn't that hard of a job to do,you change it & then re-time it,1/2 hr time @ the most.

Perhaps, if you know what you're doing, however it appears the OP has little choice.

As Handstitched said here it would be the dealer's responsibility to fix and the buyer may have the option of a refund in this particular situation.

[Handstitched]

@CowboyBob    He's right,  If we were to go anywhere near it with a spanner, it would void any warranties  ( here in Oz)   If that happened to my machine, I'd be breaking out in a cold sweat.  I wouldn't have a clue how to fix it either, and even if I did, there no guarantee it will run properly again. 

On 9/24/2022 at 10:52 PM, Runzeigrun said:

Techsew wouldn't help me at all because I didn't buy from them. Cobra on the other hand has great customer service in my experience.

Thats quite a big difference between companies, regardless of where it was bought from. 

Whatever happens, I do hope theres a positive resolution .

HS

[kgg]

5 hours ago, Handstitched said:

Whatever happens, I do hope theres a positive resolution .

Agree. Hopefully he gets the parts quickly.

kgg

[Handstitched]

12 minutes ago, kgg said:

Agree. Hopefully he gets the parts quickly.

I also agree, but I hope he gets a replacement machine  quickly .  Cos while all this is happening, theres a lot of down time not to mention the stress. 

HS